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Internet Usage Practices of University Administrative Staff During the COVID-19 Process: A Qualitative Research in the Example of Necmettin Erbakan University

Year 2022, Issue: 91, 319 - 339, 05.10.2022

Zehra Özkeçeci Ruhi Can Alkın

https://doi.org/10.17753/sosekev.1098768

Abstract

With the COVID-19 pandemic, lockdowns and bans have made the usage of the internet an important status in terms of daily life and business life of individuals. In this article, the internet usage practices of the administrative staff, who are working at Necmettin Erbakan University, in their daily lives and working lives during pandemic process have been searched. Advantages and disadvantages appear with remote working process have been attempted to be discovered through a qualitative fieldwork. Within the process of remote and hybrid working, individuals had to spend much more time on the internet and use some of the applications and contents, which they had not used before pandemic, as the requirement of their jobs. Thematic analysis was maintained on the field data collected by means of qualitative interviews applied on 18 participants working in the administrative units of the university. In consequence of this analysis, it was detected that the internet usage of administrative staff during pandemic process mostly realized through mobile phones. It was observed that mostly used mobile applications were food and shopping applications, and online chats with the family members and social environment became a routine. On the other hand, it was discovered that remote working through the internet was perceived as an advantage in terms of reducing the risk of infection, and a disadvantage because of disappearing the boundaries between domestic life and working life. The article is the first study in Turkish literature in which the Internet usage practices of university administrative personnel based on pandemic-caused lockdown and remote working are attempted to be discovered.

Keywords

COVID-19 pandemic Internet usage Remote working Administrative staff Online

References

  • Al-Habaibeh, A., Watkins, M., Waried, K., & Javareshk, M. B. (2021). Challenges and opportunities of remotely working from home during Covid-19 pandemic. Global Transitions, 3, 99-108.
  • Bethke, F. S., & Wolff, J. (2020). COVID-19 and shrinking civic spaces: patterns and consequences. Z Friedens und Konflforsch, 9, 363-374.
  • Biernacki, P., & Waldorf, D. (1981). Snowball Sampling: Problems and Techniques of Chain Referral Sampling. Sociological Methods & Research, 10(2), 141-163.
  • Bloor, M., & Wood, F. (2006). Keywords in qualitative methods: A vocabulary of research concepts. Sage.
  • Candela, A. G. (2019). Exploring the function of member checking. The Qualitative Report, 24(3), 619-628.
  • Cleland, J. (2015). Exploring versus measuring: Considering the fundamental differences between qualitative and quantitative research. J. Cleland and SJ Durning (Eds.), Researching medical education (p. 1-14). Wiley.
  • Creswell, J. W., & Creswell, J. D. (2010). Research design qualitative, quantitative, and mixed methods approaches (5th edition). Sage.
  • Cucinotta, C. E. vd. (2021). Strength is in engagement: The rise of an online scientific community during the COVID-19 pandemic. Science & Society, 22(5) (Published Online). https://www.doi.org/10.15252/embr.202152612
  • Daşcı Sönmez, E., & Cemaloğlu, N. (2021). Okullaşma sürecinde uzaktan evde eğitime geçiş. İnsan & İnsan, 8(27), 63-83.
  • Denzin, N. K., & Lincoln, Y. S. (2005). Introduction: The discipline and practice of qualitative research. NK Denzin and YS Lincoln (Eds.). The sage handbook of qualitative research (3rd edition., p. 1-33). Sage.
  • Dilek, Ö., & Öztürk, A. (2021). COVID-19 sürecinde çevrimiçi yemek siparişlerinde teknolojinin kabulü. Üçüncü Sektör Sosyal Ekonomi Dergisi, 56(3) 2021, 1313-1332.
  • Ece, Ö. (2020). Pandemi sırasında ve sonrasında kültür-sanat. TRT Akademi, 5(10), 882-887.
  • Eger, L., Komárková, L, Egerová, D., & Mičík, M. (2021). The effect of COVID-19 on consumer shopping behaviour: Generational cohort perspective, Journal of Retailing and Consumer Services, 61, 102542. https://doi.org/10.1016/j.jretconser.2021.102542
  • Elmas Atay, S., & Gerçek, M. (2021). İş-yaşam çatışmasının Koronavirüs (COVID-19) pandemisi sürecinde yeniden değerlendirilmesi: Kadın akademisyenler açısından nitel bir araştırma. Balıkesir Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 24(45), 203-241.
  • Fink, A. S. (2000). The role of the researcher in the qualitative research process. A potential barrier to archiving qualitative data. Forum: Qualitative Social Research, 1(3), Art. 4. https://www.qualitative-research.net/index.php/fqs/article/view/1021/2201 adresinden 05.03.2022 tarihinde erişildi.
  • Flick, U. (2014). An introduction to qualitative research. Sage.
  • Fuchs, C. (2021). Communicating COVID-19: Everyday life, digital capitalism, and conspiracy theories in pandemic times. Emerald
  • Griffiths, M. (2000). Internet addiction - Time to be taken seriously?. Addiction Research, 8(5), 413-418.
  • Guest, G., MacQueen, K. M., & Namey, E. E. (2012). Applied thematic analysis. Sage.
  • GWI. (2022). The biggest social media trends for 2022. https://www.gwi.com/reports/social
  • IGI Global Dictionary (2021). What is hybrid working?. https://www.igi-global.com/dictionary/implications-for-places-of-remote-working/97766
  • ILO (2020). Teleworking during the COVID-19 pandemic and beyond. https://www.ilo.org/wcmsp5/groups/public/---ed_protect/---protrav/---travail/documents/instructionalmaterial/wcms_751232.pdf
  • İnKAM (2020). COVID-19 salgını döneminde “zorunlu” evden çalışma: iş ve özel yaşama etkileri (Özet Rapor). https://cdn.istanbul.edu.tr/FileHandler2.ashx?f=ozet.-inkam.-evden-calisma.pdf
  • Kalkan, P. (2021). Pandemi ekonomisinin internet alışverişine etkilerinin analizi. Sosyal, Beşerî ve İdari Bilimler Dergisi, 4(8), 740-758.
  • Karasar, N. (2007). Bilimsel araştırma yöntemi. Nobel Yayıncılık.
  • Kayan Deniz, A. (2020). Covid-19 Salgını Sürecinde Dijitalleşen Eğlence Anlayışı: Çevrim İçi Konserler. Stratejik ve Sosyal Araştırmalar Dergisi, 4(2), 191-206.
  • Kırmızıgül, H. G. (2020). Covid-19 salgını ve beraberinde getirdiği eğitim süreci. Avrasya Sosyal ve Ekonomi Araştırmaları Dergisi, 7(5), 83-89.
  • Lozano-Blasco, R., Robres, A. Q., & Sanchez, A. S. (2022). Internet addiction in young adults: A meta-analysis and systematic review. Computers in Human Behaviour, 130, Published Online. https://doi.org/10.1016/j.chb.2022.107201
  • Maslow, A. H. (1943). A theory of human motivation. Psychological Review, 50, 370-396.
  • Moon, S. (2020). Effects of COVID-19 on the entertainment industry. IDOSR Journal of Experimental Sciences, 5(1), 8-12.
  • Noy, C. (2008). Sampling knowledge: The hermeneutics of snowball sampling in qualitative research. International Journal of Social Research Methodology, 11(4), 327–344.
  • Ogden, R. (2008). Pseudonym. LM Given (Edst), The sage encyclopedia of qualitative research methods volume I & II (p. 693-694). Sage.
  • Onyeaka, H. Anumudu, C. K., Al-Sharify, Z. T., Egele-Godswill, E., & Mbaegbu, P. (2021). COVID-19 pandemic: A review of the global lockdown and its far-reaching effects. Science Progress, 104(2), 1-18.
  • Özay, M. A. (2021). COVID-19 etkisiyle tüketicilerin çevrimiçi satın alma davranışlarında yaşanan değişimlerin incelenmesi. Ekonomi, İşletme ve Yönetim Dergisi, 5(1), 1-25.
  • Patton, M. Q. (2014) Qualitative research & evaluation methods: Integrating theory and practice (4th edition). Sage.
  • Pişkin, M., & Öner, U. (1999). Görüşme ilkeleri ve teknikleri. Siyasal.
  • Reglitz, M. (2020). Internet access is a necessity not a luxury - it should be a basic right. University of Birmingham, Department of Philosophy News, Posted on 03 June 2020. https://www.birmingham.ac.uk/schools/ptr/departments/philosophy/news/2020/reglitz-internet-access.aspx
  • Schreiber, J. B. (2008). Pilot study. LM Given (Edt.). The sage encyclopedia of qualitative research methods volume I & II (p. 625-626). Sage.
  • Shah S. G. S., Nogueras D., van Woerden, H. C., & Kiparoglou, V. (2020). The COVID-19 pandemic: A pandemic of lockdown loneliness and the role of digital technology. Journal of Medical Internet Reserach, 22(11): e22287. https://www.doi.org/10.2196/22287
  • Statista (2022). Most popular social networks worldwide as of October 2021, ranked by number of active users. https://www.statista.com/statistics/272014/global-social-networks-ranked-by-number-of-users/
  • van Manen, M. (1990). Researching Lived Experience: Human Science for an Action Sensitive Pedagogy. Althouse Press.
  • Vyas, L. (2022). “New normal” at work in a post-COVID world: Work-life balance and labor markets. Policy and Society, 41(1), 155-167.
  • Yıldırım, A., & Şimşek, H. (2011). Sosyal bilimlerde nitel araştırma yöntemleri (8. Baskı). Seçkin Yayıncılık.
  • Yang, E., Kim, Y., & Hong, S. (2021). Does working from home work? Experience of working from home and the value of hybrid workplace post-COVID-19. Journal of Corporate Real Estate, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/JCRE-04-2021-0015

COVID-19 SÜRECİNDE ÜNİVERSİTE İDARİ PERSONELLERİNİN İNTERNET KULLANIM PRATİKLERİ: NECMETTİN ERBAKAN ÜNİVERSİTESİ ÖRNEĞİNDE NİTEL BİR ARAŞTIRMA

Year 2022, Issue: 91, 319 - 339, 05.10.2022

Zehra Özkeçeci Ruhi Can Alkın

https://doi.org/10.17753/sosekev.1098768

Abstract

COVID-19 pandemisiyle birlikte kapanmalar ve yasaklar, bireylerin internet kullanımlarını hem gündelik yaşam hem de iş yaşamlarında önemli bir noktaya taşımıştır. Bu makalede, Necmettin Erbakan Üniversitesi’nde görevli idari personellerin pandemi sürecinde, gündelik yaşamlarındaki ve iş yaşamlarındaki internet kullanım pratikleri araştırılmıştır. Uzaktan çalışma süreçleriyle birlikte ortaya çıkan avantaj ve dezavantajlar nitel bir saha araştırması ile keşfedilmeye çalışılmıştır. Bireyler, uzaktan ve hibrit çalışma sürecinde, işlerinin gereği olarak internette çok daha fazla zaman geçirmek, pandemi öncesinde kullanmadıkları bazı uygulamaları kullanmak durumunda kalmışlardır. Üniversitenin idari birimlerinde görevli 18 katılımcı ile gerçekleştirilen nitel görüşmeler aracılığı ile toplanan saha verileri üzerinden tematik analiz gerçekleştirilmiştir. Bu analiz neticesinde, idari personellerin pandemi sürecindeki internet kullanımlarını çoğunlukla mobil telefon üzerinden gerçekleştirdiği tespit edilmiştir. Bu dönemde en çok kullanılan mobil uygulamaların yemek ve alışveriş uygulamaları olduğu, aile üyeleri ve sosyal çevre ile çevrimiçi görüşmelerin rutin haline geldiği görülmüştür. Öte yandan, internet aracılığıyla uzaktan çalışmanın virüse yakalanma riskini azaltması nedeniyle büyük bir avantaj, ev ve iş yaşamının sınırlarını ortadan kaldırması dolayısıyla ise bir dezavantaj olarak algılandığı bulgulanmıştır. Bu makale ile Türkçe literatürde ilk kez, pandemiyle birlikte üniversite idari personellerinin eve kapanma ve uzaktan çalışmaya bağlı internet kullanım pratikleri keşfedilmeye çalışılmıştır.

Keywords

COVID-19 pandemisi İnternet kullanımı Uzaktan çalışma İdari personel Çevrimiçi

References

  • Al-Habaibeh, A., Watkins, M., Waried, K., & Javareshk, M. B. (2021). Challenges and opportunities of remotely working from home during Covid-19 pandemic. Global Transitions, 3, 99-108.
  • Bethke, F. S., & Wolff, J. (2020). COVID-19 and shrinking civic spaces: patterns and consequences. Z Friedens und Konflforsch, 9, 363-374.
  • Biernacki, P., & Waldorf, D. (1981). Snowball Sampling: Problems and Techniques of Chain Referral Sampling. Sociological Methods & Research, 10(2), 141-163.
  • Bloor, M., & Wood, F. (2006). Keywords in qualitative methods: A vocabulary of research concepts. Sage.
  • Candela, A. G. (2019). Exploring the function of member checking. The Qualitative Report, 24(3), 619-628.
  • Cleland, J. (2015). Exploring versus measuring: Considering the fundamental differences between qualitative and quantitative research. J. Cleland and SJ Durning (Eds.), Researching medical education (p. 1-14). Wiley.
  • Creswell, J. W., & Creswell, J. D. (2010). Research design qualitative, quantitative, and mixed methods approaches (5th edition). Sage.
  • Cucinotta, C. E. vd. (2021). Strength is in engagement: The rise of an online scientific community during the COVID-19 pandemic. Science & Society, 22(5) (Published Online). https://www.doi.org/10.15252/embr.202152612
  • Daşcı Sönmez, E., & Cemaloğlu, N. (2021). Okullaşma sürecinde uzaktan evde eğitime geçiş. İnsan & İnsan, 8(27), 63-83.
  • Denzin, N. K., & Lincoln, Y. S. (2005). Introduction: The discipline and practice of qualitative research. NK Denzin and YS Lincoln (Eds.). The sage handbook of qualitative research (3rd edition., p. 1-33). Sage.
  • Dilek, Ö., & Öztürk, A. (2021). COVID-19 sürecinde çevrimiçi yemek siparişlerinde teknolojinin kabulü. Üçüncü Sektör Sosyal Ekonomi Dergisi, 56(3) 2021, 1313-1332.
  • Ece, Ö. (2020). Pandemi sırasında ve sonrasında kültür-sanat. TRT Akademi, 5(10), 882-887.
  • Eger, L., Komárková, L, Egerová, D., & Mičík, M. (2021). The effect of COVID-19 on consumer shopping behaviour: Generational cohort perspective, Journal of Retailing and Consumer Services, 61, 102542. https://doi.org/10.1016/j.jretconser.2021.102542
  • Elmas Atay, S., & Gerçek, M. (2021). İş-yaşam çatışmasının Koronavirüs (COVID-19) pandemisi sürecinde yeniden değerlendirilmesi: Kadın akademisyenler açısından nitel bir araştırma. Balıkesir Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 24(45), 203-241.
  • Fink, A. S. (2000). The role of the researcher in the qualitative research process. A potential barrier to archiving qualitative data. Forum: Qualitative Social Research, 1(3), Art. 4. https://www.qualitative-research.net/index.php/fqs/article/view/1021/2201 adresinden 05.03.2022 tarihinde erişildi.
  • Flick, U. (2014). An introduction to qualitative research. Sage.
  • Fuchs, C. (2021). Communicating COVID-19: Everyday life, digital capitalism, and conspiracy theories in pandemic times. Emerald
  • Griffiths, M. (2000). Internet addiction - Time to be taken seriously?. Addiction Research, 8(5), 413-418.
  • Guest, G., MacQueen, K. M., & Namey, E. E. (2012). Applied thematic analysis. Sage.
  • GWI. (2022). The biggest social media trends for 2022. https://www.gwi.com/reports/social
  • IGI Global Dictionary (2021). What is hybrid working?. https://www.igi-global.com/dictionary/implications-for-places-of-remote-working/97766
  • ILO (2020). Teleworking during the COVID-19 pandemic and beyond. https://www.ilo.org/wcmsp5/groups/public/---ed_protect/---protrav/---travail/documents/instructionalmaterial/wcms_751232.pdf
  • İnKAM (2020). COVID-19 salgını döneminde “zorunlu” evden çalışma: iş ve özel yaşama etkileri (Özet Rapor). https://cdn.istanbul.edu.tr/FileHandler2.ashx?f=ozet.-inkam.-evden-calisma.pdf
  • Kalkan, P. (2021). Pandemi ekonomisinin internet alışverişine etkilerinin analizi. Sosyal, Beşerî ve İdari Bilimler Dergisi, 4(8), 740-758.
  • Karasar, N. (2007). Bilimsel araştırma yöntemi. Nobel Yayıncılık.
  • Kayan Deniz, A. (2020). Covid-19 Salgını Sürecinde Dijitalleşen Eğlence Anlayışı: Çevrim İçi Konserler. Stratejik ve Sosyal Araştırmalar Dergisi, 4(2), 191-206.
  • Kırmızıgül, H. G. (2020). Covid-19 salgını ve beraberinde getirdiği eğitim süreci. Avrasya Sosyal ve Ekonomi Araştırmaları Dergisi, 7(5), 83-89.
  • Lozano-Blasco, R., Robres, A. Q., & Sanchez, A. S. (2022). Internet addiction in young adults: A meta-analysis and systematic review. Computers in Human Behaviour, 130, Published Online. https://doi.org/10.1016/j.chb.2022.107201
  • Maslow, A. H. (1943). A theory of human motivation. Psychological Review, 50, 370-396.
  • Moon, S. (2020). Effects of COVID-19 on the entertainment industry. IDOSR Journal of Experimental Sciences, 5(1), 8-12.
  • Noy, C. (2008). Sampling knowledge: The hermeneutics of snowball sampling in qualitative research. International Journal of Social Research Methodology, 11(4), 327–344.
  • Ogden, R. (2008). Pseudonym. LM Given (Edst), The sage encyclopedia of qualitative research methods volume I & II (p. 693-694). Sage.
  • Onyeaka, H. Anumudu, C. K., Al-Sharify, Z. T., Egele-Godswill, E., & Mbaegbu, P. (2021). COVID-19 pandemic: A review of the global lockdown and its far-reaching effects. Science Progress, 104(2), 1-18.
  • Özay, M. A. (2021). COVID-19 etkisiyle tüketicilerin çevrimiçi satın alma davranışlarında yaşanan değişimlerin incelenmesi. Ekonomi, İşletme ve Yönetim Dergisi, 5(1), 1-25.
  • Patton, M. Q. (2014) Qualitative research & evaluation methods: Integrating theory and practice (4th edition). Sage.
  • Pişkin, M., & Öner, U. (1999). Görüşme ilkeleri ve teknikleri. Siyasal.
  • Reglitz, M. (2020). Internet access is a necessity not a luxury - it should be a basic right. University of Birmingham, Department of Philosophy News, Posted on 03 June 2020. https://www.birmingham.ac.uk/schools/ptr/departments/philosophy/news/2020/reglitz-internet-access.aspx
  • Schreiber, J. B. (2008). Pilot study. LM Given (Edt.). The sage encyclopedia of qualitative research methods volume I & II (p. 625-626). Sage.
  • Shah S. G. S., Nogueras D., van Woerden, H. C., & Kiparoglou, V. (2020). The COVID-19 pandemic: A pandemic of lockdown loneliness and the role of digital technology. Journal of Medical Internet Reserach, 22(11): e22287. https://www.doi.org/10.2196/22287
  • Statista (2022). Most popular social networks worldwide as of October 2021, ranked by number of active users. https://www.statista.com/statistics/272014/global-social-networks-ranked-by-number-of-users/
  • van Manen, M. (1990). Researching Lived Experience: Human Science for an Action Sensitive Pedagogy. Althouse Press.
  • Vyas, L. (2022). “New normal” at work in a post-COVID world: Work-life balance and labor markets. Policy and Society, 41(1), 155-167.
  • Yıldırım, A., & Şimşek, H. (2011). Sosyal bilimlerde nitel araştırma yöntemleri (8. Baskı). Seçkin Yayıncılık.
  • Yang, E., Kim, Y., & Hong, S. (2021). Does working from home work? Experience of working from home and the value of hybrid workplace post-COVID-19. Journal of Corporate Real Estate, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/JCRE-04-2021-0015
There are 44 citations in total.

Details

Primary Language Turkish
Journal Section Articles
Authors

Zehra Özkeçeci 0000-0002-4822-6899

Ruhi Can Alkın

Publication Date October 5, 2022
Published in Issue Year 2022 Issue: 91

Cite

APA Özkeçeci, Z., & Alkın, R. C. (2022). COVID-19 SÜRECİNDE ÜNİVERSİTE İDARİ PERSONELLERİNİN İNTERNET KULLANIM PRATİKLERİ: NECMETTİN ERBAKAN ÜNİVERSİTESİ ÖRNEĞİNDE NİTEL BİR ARAŞTIRMA. EKEV Akademi Dergisi(91), 319-339. https://doi.org/10.17753/sosekev.1098768
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