Research Article
Year 2023,
Volume: 6 Issue: 1, 28 - 34, 31.03.2023
Abstract
Although the Nigerian government has made efforts to enhance efficient service delivery in the civil service, these initiatives have failed to fully meet the public's expectations for high-quality services. Findings revealed that lack of workplace motivation is one of the major issues impeding excellent service performance in the Nigerian civil service. The goal of this study is to highlight the role of motivation in increasing employees’ performance and productivity. It also examines theories of motivation with the aim of enriching our conceptualization and understanding of how drives and needs influence human behavior especially in the workplace. The researcher argues that when employees' attitudes toward work improve, ensuring good service delivery in Nigeria's civil service will no longer be a mirage. To achieve effective civil service in Nigeria, the government should improve working conditions of workers. This can be achieved through an increase in wages. Governments that are identified with effective civil service have a culture of celebrating their workforce. The Nigeria government should emulate this culture by giving incentives and awards to best performing civil servants every year. The Government should also seek employees’ opinions on how to improve their performances, as well as reward employees with excellent ideas.
References
- AKE, Modupe (2015), “The Nigeria Public Service Reforms of 1999-2007: A Panacea for Federal Staff Motivation”, Proceedings of INTCESS15-2nd International Conference on Education and Social Sciences, 2-4 February 2015 – Istanbul, ss.1275-1280, http://eprints.lmu.edu.ng/1427/1/THE%20NIGERIA%20PUBLIC%20SERVICE%20REFORMS%20OF%201999-2007%20%20A%20PANACEA.pdf (Date of Access: 19.09.2022).
- AL-ZAWAHREH, Abdelghafour and AL-MADI, Faisal (2012), “The Utility of Equity Theory in Enhancing Organizational Effectiveness”, European Journal of Economics, Finance and Administrative Sciences, S.46(3), ss.159-169.
- BRIDGES, Edward, PAGE, Edward C. and CHAPMAN, Brian (2019), "Civil Service", Encyclopedia Britannica, 13 November 2019, https://www.britannica.com/topic/civil-service (Date of Access: 19.09.2022).
- EKPE, Akpanim N. (2021), “The Nigerian Public Service and the Challenge of Sustainable Development”, AKSU Journal of Administration and Corporate Governance, S.1(2), ss.84-95, https://aksujacog.org.ng/articles/21/08/the-nigerian-public-service-and-the-challenge-of-sustainable-development/aksujacog_01_02_07.pdf (Date of Access 19.09.2022)
- GIBBS, Thea and KHAROUF, Husni (2022), “The Value of Co-Operation: An Examination of the Work Relationships of University Professional Services Staff and Consequences for Service Quality”, Studies in Higher Education, S.47(1), ss.38-52.
- GRONROOS, Christian (1988), “Service Quality: The Six Criteria of Good Perceived Service”, Review of Business, S.9(3), ss.10-13.
- IDOKO, Clement (2021 Oct 26), “FG Begins Harmonisation of Salaries of Civil Servants”, Nigerian Tribune, 26 October 2021, https://tribuneonlineng.com/fg-begins-harmonisation-of-salaries-of-civil-servants/ (Date of Access: 19.09.2022).
- ISMAJLI, Naim, KRASNIQI, İbrahim and QOSJA, Ermira (2015), “Motivation Factors Impacting the Civil Service Performance in Local Public Administration in Kosovo”, Journal of US-China Public Administration, S.12(1), ss.15-24.
- KINGS, Solomon (2018), "The Roles and Functions of the Civil Service in Nigeria (A Case Study of Anambra State Civil Service", Afribary (E-Article), 29 January 2018, https://afribary.com/works/the-roles-and-functions-of-the-civil-service-in-nigeria-a-case-study-of-anambra-state-civil-service-873 (Date of Access: 19.09.2022).
- MAGBADELO, John Olushola (2016), “Reforming Nigeria’s Federal Civil Service: Problems and Prospects”, India Quarterly, S.72(1), ss.75-92.
- MARSHALL, Junaidu Bello and MURTALA, Aminu M. (2015), “Public Service in Nigeria- An Overview of Functions and Code of Conduct”, Global Journal of Politics and Law Research (GJPLR), S.3(1), ss.61-69.
- NOSIKE, Chukwunonso Joseph and NOSIKE, Oluchukwu Nosike (2022), “The Effect of Extrinsic Reward on Employee Performance in the Public Sector”, International Journal of Innovative Research and Advanced Studies, S.9(2), ss.5-20, https://www.ijiras.com/2022/Vol_9-Issue_2/paper_2.pdf (Date of Access: 19.09.2022).
- NWANOLUE, Bonn Obiekwe Godwin and IWUOHA, Chidubem Victor (2012), “The Nigeriana Civil Service and Promotion of Sustainable Human Development: A Critical Analysis”, Arabian Journal of Business and Management Review (OMAN Chapter), S.1(9), ss.12-21.
- OJEIFO, Ahmed and ALEGBELEYE, Godwin Ilesanmi (2015), “Improving Performance of the Nigerian Civil Service through the New Public Management”, Singaporean Journal of Business, Economics and Management Studies, S.51(2479), ss.1-12.
- OLUSEGUN, Oyetola Solomon (2012), “Influence of Motivation on Turnover of Library Personnel in Some Public Universities in Southwest Nigeria”, Library Philosophy and Practice (E-Article), S.722, https://digitalcommons.unl.edu/libphilprac/722 (Date of Access: 19.09.2022).
- OLUWAYEMISI, Lere-Oyeleye Esther and TAIWO, Olabosinde Samuel (2021), "Performance Appraisal and Performance of the Nigerian Civil Service in Five Local Governments of Lagos State", Journal of Academic Research in Economics, S.13(3), ss.471-487.
- OYADEMI, Olanrewaju (2021), “Why Nigeria Must Tackle Food, Essentia Commodities Inflation before 2022”, Dataphyte Corporate Web Page (E-Analysis), 14 December 2021, https://www.dataphyte.com/latest-reports/extractive/analysis-why-nigeria-must-tackle-food-essential-commodities-inflation-before-2022/ (Date of Access: 19.09.2022).
- PARIJAT, Pranav and SHILPI, Bagga (2014), "Victor Vroom’s Expectancy Theory of Motivation–An Evaluation", International Research Journal of Business and Management, S.7(9), ss.1-8.
- SEKHAR, Chandra, PATWARDHAN, Manoj and SINGH, Rohit Kr. (2013), “A Literature Review on Motivation, Glob Bus Perspect”, International Network of Business and Management, S.1, ss.471-787, https://link.springer.com/content/pdf/10.1007/s40196-013-0028-1.pdf (Date of Access: 19.09.2022).
- SEKWAT, Alex (2002), “Civil Service Reform in Post-Independence Nigeria: Issues and Challenges”, Public Administration Quarterly, S.25(4), ss.498–517, http://www.jstor.org/stable/40861852 (Date of Access: 19.09.2022).
- SUCIU, Leonina Emilia, MORTAN, Maria and LAZAR, Lucreţia (2013), "Vroom's Expectancy Theory - An Empirical Study: Civil Servant's Performance Appraisal Influencing Expectancy", Transylvanian Review of Administrative Sciences, S.9(39), ss.180-200.
- SURESHCHANDAR, G S, RAJENDRAN, Chandrasekharan and ANANTHARAMAN, R N (2002), "The Relationship between Service Quality and Customer Satisfaction: A Factor Specific Approach", Journal of Services Marketing, S.16(4), ss.363-379.
- THE NIGERIA CIVIL SERVICE UNION (2022), “History of Nigeria Civil Service Union”, The Nigeria Civil Service Union Corporate Web Page (E-Article), http://ncsu.org.ng/history-of-nigeria-civil-service-union/ (Date of Access: 20.09.2022).
- UDEH, Godwin Ntuk (2015), "Job Satisfaction and Attitude to Work: Implications for Akwa Ibom State Civil Service", Global Journal of Political Science and Administration, S.3(4), ss.10-24.
- UMARU, Usman D. (2016), “Assessment of the Implementation of 1972 Udoji and 2003 Obasanjo Public Service Reforms in Nigeria: A Neo-Public Management Paradigm”, Assessment, S.7(10), ss.178-187.
- VAN THANG, Dinh and NGHI, Nguyen Quoc (2022), “The Effect of Work Motivation on Employee Performance: The Case at OTUKSA Japan Company”, World Journal of Advanced Research and Reviews, S.13(1), ss.404-412.
- https://transaction.agency/ecommerce-statistics/80-of-respondents-said-they-had-stopped-doing-business-with-a-company-because-of-a-poor-customer-experience/ (Date of Access: 19.09.2022).
Year 2023,
Volume: 6 Issue: 1, 28 - 34, 31.03.2023
Abstract
Hizmet kalitesi konusunda müşterilerin beklentilerini karşılamak, hükümetin etkin hizmet sunumunu sağlama çabalarına rağmen, Nijerya kamu hizmetinde gerçekleştirilmemiş bir hedeftir. Bu nedenle, süregelen bu zorluğu aşmak için uygulanabilir önlemler alma çağrısı giderek daha önemli hale geldi. Bu sorunun sebeplerini ve muhtemel çözümlerini arayan bu yazı, sorunun ana nedenini ele almaya yönelik olumsuz bir tutumun izini sürmüştür. Bu çalışma, güdülerin ve ihtiyaçların özellikle işyerinde insan davranışını nasıl etkilediğine dair kavramsallaştırmamızı ve anlayışımızı zenginleştirmesi amacıyla motivasyon teorilerini inceledi. Bu makale, çalışanların performansını iyileştirmede çalışan motivasyonunun etkisini ön plana çıkarmayı amaçlamaktadır. Araştırmacı, çalışanların işe karşı tutumları iyileştiğinde, Nijerya kamu hizmetinde etkin hizmet sunumunun artık bir rüya olmayacağını savunmaktadır. Nijerya'da etkili kamu hizmeti elde etmek için hükümet, işçilerin çalışma koşullarını iyileştirmelidir. Bu, ücretlerin artırılması yoluyla sağlanabilir. Etkili kamu hizmeti ile özdeşleşen hükümetler, işgücünü kutlama kültürüne sahiptir. Nijerya hükümeti, her yıl en iyi performans gösteren memurlara teşvikler ve ödüller vererek bu kültürü örnek almalıdır. Hükümet ayrıca performanslarını nasıl iyileştirebileceği konusunda çalışanların görüşlerini almalı ve çalışanları mükemmel fikirlerle ödüllendirmelidir.
References
- AKE, Modupe (2015), “The Nigeria Public Service Reforms of 1999-2007: A Panacea for Federal Staff Motivation”, Proceedings of INTCESS15-2nd International Conference on Education and Social Sciences, 2-4 February 2015 – Istanbul, ss.1275-1280, http://eprints.lmu.edu.ng/1427/1/THE%20NIGERIA%20PUBLIC%20SERVICE%20REFORMS%20OF%201999-2007%20%20A%20PANACEA.pdf (Date of Access: 19.09.2022).
- AL-ZAWAHREH, Abdelghafour and AL-MADI, Faisal (2012), “The Utility of Equity Theory in Enhancing Organizational Effectiveness”, European Journal of Economics, Finance and Administrative Sciences, S.46(3), ss.159-169.
- BRIDGES, Edward, PAGE, Edward C. and CHAPMAN, Brian (2019), "Civil Service", Encyclopedia Britannica, 13 November 2019, https://www.britannica.com/topic/civil-service (Date of Access: 19.09.2022).
- EKPE, Akpanim N. (2021), “The Nigerian Public Service and the Challenge of Sustainable Development”, AKSU Journal of Administration and Corporate Governance, S.1(2), ss.84-95, https://aksujacog.org.ng/articles/21/08/the-nigerian-public-service-and-the-challenge-of-sustainable-development/aksujacog_01_02_07.pdf (Date of Access 19.09.2022)
- GIBBS, Thea and KHAROUF, Husni (2022), “The Value of Co-Operation: An Examination of the Work Relationships of University Professional Services Staff and Consequences for Service Quality”, Studies in Higher Education, S.47(1), ss.38-52.
- GRONROOS, Christian (1988), “Service Quality: The Six Criteria of Good Perceived Service”, Review of Business, S.9(3), ss.10-13.
- IDOKO, Clement (2021 Oct 26), “FG Begins Harmonisation of Salaries of Civil Servants”, Nigerian Tribune, 26 October 2021, https://tribuneonlineng.com/fg-begins-harmonisation-of-salaries-of-civil-servants/ (Date of Access: 19.09.2022).
- ISMAJLI, Naim, KRASNIQI, İbrahim and QOSJA, Ermira (2015), “Motivation Factors Impacting the Civil Service Performance in Local Public Administration in Kosovo”, Journal of US-China Public Administration, S.12(1), ss.15-24.
- KINGS, Solomon (2018), "The Roles and Functions of the Civil Service in Nigeria (A Case Study of Anambra State Civil Service", Afribary (E-Article), 29 January 2018, https://afribary.com/works/the-roles-and-functions-of-the-civil-service-in-nigeria-a-case-study-of-anambra-state-civil-service-873 (Date of Access: 19.09.2022).
- MAGBADELO, John Olushola (2016), “Reforming Nigeria’s Federal Civil Service: Problems and Prospects”, India Quarterly, S.72(1), ss.75-92.
- MARSHALL, Junaidu Bello and MURTALA, Aminu M. (2015), “Public Service in Nigeria- An Overview of Functions and Code of Conduct”, Global Journal of Politics and Law Research (GJPLR), S.3(1), ss.61-69.
- NOSIKE, Chukwunonso Joseph and NOSIKE, Oluchukwu Nosike (2022), “The Effect of Extrinsic Reward on Employee Performance in the Public Sector”, International Journal of Innovative Research and Advanced Studies, S.9(2), ss.5-20, https://www.ijiras.com/2022/Vol_9-Issue_2/paper_2.pdf (Date of Access: 19.09.2022).
- NWANOLUE, Bonn Obiekwe Godwin and IWUOHA, Chidubem Victor (2012), “The Nigeriana Civil Service and Promotion of Sustainable Human Development: A Critical Analysis”, Arabian Journal of Business and Management Review (OMAN Chapter), S.1(9), ss.12-21.
- OJEIFO, Ahmed and ALEGBELEYE, Godwin Ilesanmi (2015), “Improving Performance of the Nigerian Civil Service through the New Public Management”, Singaporean Journal of Business, Economics and Management Studies, S.51(2479), ss.1-12.
- OLUSEGUN, Oyetola Solomon (2012), “Influence of Motivation on Turnover of Library Personnel in Some Public Universities in Southwest Nigeria”, Library Philosophy and Practice (E-Article), S.722, https://digitalcommons.unl.edu/libphilprac/722 (Date of Access: 19.09.2022).
- OLUWAYEMISI, Lere-Oyeleye Esther and TAIWO, Olabosinde Samuel (2021), "Performance Appraisal and Performance of the Nigerian Civil Service in Five Local Governments of Lagos State", Journal of Academic Research in Economics, S.13(3), ss.471-487.
- OYADEMI, Olanrewaju (2021), “Why Nigeria Must Tackle Food, Essentia Commodities Inflation before 2022”, Dataphyte Corporate Web Page (E-Analysis), 14 December 2021, https://www.dataphyte.com/latest-reports/extractive/analysis-why-nigeria-must-tackle-food-essential-commodities-inflation-before-2022/ (Date of Access: 19.09.2022).
- PARIJAT, Pranav and SHILPI, Bagga (2014), "Victor Vroom’s Expectancy Theory of Motivation–An Evaluation", International Research Journal of Business and Management, S.7(9), ss.1-8.
- SEKHAR, Chandra, PATWARDHAN, Manoj and SINGH, Rohit Kr. (2013), “A Literature Review on Motivation, Glob Bus Perspect”, International Network of Business and Management, S.1, ss.471-787, https://link.springer.com/content/pdf/10.1007/s40196-013-0028-1.pdf (Date of Access: 19.09.2022).
- SEKWAT, Alex (2002), “Civil Service Reform in Post-Independence Nigeria: Issues and Challenges”, Public Administration Quarterly, S.25(4), ss.498–517, http://www.jstor.org/stable/40861852 (Date of Access: 19.09.2022).
- SUCIU, Leonina Emilia, MORTAN, Maria and LAZAR, Lucreţia (2013), "Vroom's Expectancy Theory - An Empirical Study: Civil Servant's Performance Appraisal Influencing Expectancy", Transylvanian Review of Administrative Sciences, S.9(39), ss.180-200.
- SURESHCHANDAR, G S, RAJENDRAN, Chandrasekharan and ANANTHARAMAN, R N (2002), "The Relationship between Service Quality and Customer Satisfaction: A Factor Specific Approach", Journal of Services Marketing, S.16(4), ss.363-379.
- THE NIGERIA CIVIL SERVICE UNION (2022), “History of Nigeria Civil Service Union”, The Nigeria Civil Service Union Corporate Web Page (E-Article), http://ncsu.org.ng/history-of-nigeria-civil-service-union/ (Date of Access: 20.09.2022).
- UDEH, Godwin Ntuk (2015), "Job Satisfaction and Attitude to Work: Implications for Akwa Ibom State Civil Service", Global Journal of Political Science and Administration, S.3(4), ss.10-24.
- UMARU, Usman D. (2016), “Assessment of the Implementation of 1972 Udoji and 2003 Obasanjo Public Service Reforms in Nigeria: A Neo-Public Management Paradigm”, Assessment, S.7(10), ss.178-187.
- VAN THANG, Dinh and NGHI, Nguyen Quoc (2022), “The Effect of Work Motivation on Employee Performance: The Case at OTUKSA Japan Company”, World Journal of Advanced Research and Reviews, S.13(1), ss.404-412.
- https://transaction.agency/ecommerce-statistics/80-of-respondents-said-they-had-stopped-doing-business-with-a-company-because-of-a-poor-customer-experience/ (Date of Access: 19.09.2022).
There are 27 citations in total.
Details
| Primary Language | English |
|---|---|
| Subjects | Public Administration |
| Journal Section | Articles |
| Authors | |
| Publication Date | March 31, 2023 |
| Published in Issue | Year 2023 Volume: 6 Issue: 1 |
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