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Türkiye Cumhuriyetin 100. Yılında TÜİK Verileri Işığında Sürdürülebilir Kamu Hizmeti Üzerine Bir Değerlendirme

Year 2023, Volume: 16 Issue: Türkiye Cumhuriyetinin 100. Yılı Özel Sayısı | Special Issue for the 100th Anniversary of the Republic of Türkiye, 597 - 615, 29.10.2023
https://doi.org/10.35674/kent.1353537

Abstract

İç ve dış paydaşların beklentilerinin çeşitlenmesi ve tüketimin artması hem mevcut kaynakların kullanımını hem de gelecek nesillerin ihtiyaçlarını dikkate alan bir yönetim uygulamasını gerektirmektedir. Bu durum, sürdürülebilirlik vizyonunun küresel düzeyde uygulanmasını desteklemek amacıyla bir dizi düzenlemeyi hayata geçiren katılımcı ülkeler tarafından ele alınmıştır. Hedefler ve düzenlemeler belirlense de sürdürülebilirliğin uygulanmasından ve sağlanmasından sorumlu birincil aktör kamu kurumlarıdır. Bu kurumlar geniş bir insan grubuna hizmet vermekte ve kaynakları büyük ölçekte kullanmaktadır. Kamu kurumlarının sürdürülebilir hizmet sunumu performansı, toplumun refahını ve geleceğini doğrudan etkilemektedir. Sürdürülebilir kamu hizmeti hem bugünün hem de yarının nesillerinin ihtiyaçlarını karşılamak için mevcut kaynakları etkin ve verimli bir şekilde kullanan ve bu kaynakları gelecekte kullanmak üzere koruyan yönetim uygulamalarının uygulanması sürecidir. Bu çalışma, Türkiye Cumhuriyeti'nin 100 yıllık başarıları bağlamında 2003-2022 yılları arasında çeşitli hizmet alanlarındaki kamu hizmeti performansının somut bir göstergesi olarak vatandaş memnuniyet düzeylerini incelemektedir. TÜİK verileri kullanılmış ve BM 2030 Sürdürülebilirlik Hedefleri ile ilişkilendirilmiştir. Verilere göre genel memnuniyetin en yüksek düzeyde kamu güvenliği hizmetlerinde olduğu, en düşük düzeyde ise yol ve kaldırım, eğitim ve yeşil alan hizmetlerinde olduğu belirlenmiştir. Düşük memnuniyeti gidermek için eğitim, şebeke suyu, kanalizasyon hizmetleri, atık toplama ve toplu taşıma alanlarında yenilikçi, dijital ve akıllı çözüm ve sistemlerin geliştirilmesi önceliklidir. Ayrıca son yıllarda azalan yeşil alan sayısının artırılması ve sağlık hizmetlerinde memnuniyetin artırılmasına yönelik yeni politika ve uygulamaların geliştirilmesi, Türkiye Cumhuriyeti'nin ikinci yüzyılında sürdürülebilir kamu hizmeti sunumu ve refahı açısından yerinde olacaktır.

References

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  • Barton, S. (2009). Human Benefits Of Green Spaces. Avaliable at: https://www.udel.edu/academics/colleges/canr/cooperative-extension/fact-sheets/human-benefits-of-greenspaces/#:~:text=Interaction%20with%20gardens%20and%20natural, decreasing%20crime%20and%20air%20pollution.
  • Beckers, S. F., Van Doorn, J., & Verhoef, P. C. (2018). Good, better, engaged? The effect of company-initiated customer engagement behavior on shareholder value. Journal of the Academy of Marketing Science, 46, 366-383.
  • Bostancı, N. (2021). Türkiye'nin kent merkezlerindeki yeşil alan sorunu: İstanbul örneği, (Master's thesis, Niğde Ömer Halisdemir Üniversitesi/Sosyal Bilimler Enstitüsü).
  • Bozlağan, R. (2005). Sürdürülebilir Gelişme Düşüncesinin Tarihsel Arka Planı. In Journal of Social Policy Conferences, 50, 1011-1028.
  • De Souza, E. T. (2019). Governance Rules: Efficiency And Quality Assumptions In Sustainable Public Administration Management. ESG Law Review, 2, e01609-e01609.
  • Drexhage, J., & Murphy, D. (2010) Sustainable development: from Brundtland to Rio 2012, Background paper for the high level panel on global sustainability, United Nations, New York. Avaliable at: http://www.un.org/wcm/webdav/site/climatechange/shared/gsp/docs/GSP1-6_Background% 20on%20Sustainable%20Devt.pdf
  • Du Pisani, J. A. (2006). Sustainable development–historical roots of the concept. Environmental sciences, 3(2), 83-96
  • Erten, Ö. Ü. Ş. (2022). Sürdürülebilir Kamu Yönetimi: Sosyal Sorumluluk Bağlamında Iso 26000: 2010 Standartının İncelenmesi.11th Internatıonal Conference On Socıal Scıences
  • Fastech (2022). Benefits of Sustainable Mass Transit. Avaliable at: https://www.fastechus.com/blog/benefits-of-sustainable-mass-transit
  • Gökkaya, D. & Erdem,R. (2021). Türkiye'de Kamu Özel Ortaklığı Bağlamında Şehir Hastanelerinin Değerlendirilmesi: Nitel Bir Araştırma . Uluslararası İktisadi ve İdari İncelemeler Dergisi , (31) , 73-96
  • Joseph, K., Sharma, A. K., & Van Staden, R. (2022). Development of an intelligent urban water network system. Water, 14(9), 1320.
  • Leka, L. & Bonino, C.(2023). The Public Sector Needs a Holistic Approach to Sustainability. Avaliable at:https://www.ifac.org/knowledge-gateway/supporting-international-standards/discussion/ public-sector-needs-holistic-approach-sustainability
  • Leuenberger, D. Z., & Wakin, M. (2007). Sustainable development in public administration planning: An exploration of social justice, equity, and citizen inclusion. Administrative Theory & Praxis, 29(3), 394- 411.
  • Maiolo, M., Pantusa, D., Carini, M., Capano, G., Chiaravalloti, F., & Procopio, A. (2018). A new vulnerability measure for water distribution network. Water, 10(8), 1005.
  • Martinus, M. S. (2022). The Paradigm Shift from Traditional Public Administration to Sustainable Public Administration. African Journal of Development Studies (formerly AFFRIKA Journal of Politics, Economics and Society), 12(2), 99-129.
  • Murat, G. Ü. L., & YAMAN, K. (2021). Türkiye'de atık yönetimi ve sıfır atık projesinin değerlendirilmesi: Ankara örneği. Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, 35(4), 1267-1296.
  • OECD. (2020). Eğitim Politikası Görünümü Raporu Türkiye Avaliable at: chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://abdigm.meb.gov.tr/meb_iys_dosyalar/2020_09/03111424_EYitim_PolitikasY_Gorunumu_Turkiye_Raporu_2020.pdf
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  • Osborne, S. P., Radnor, Z., Vidal, I., & Kinder, T. (2014a). A sustainable business model for public service organizations?. Public Management Review, 16(2), 165-172.
  • Osborne, S., Radnor, Z., Kinder, T., & Vidal, I. (2014b). Sustainable public service organisations: A Public Service-Dominant approach. Society and Economy, 36(3), 313-338.
  • Otto, A. S., Szymanski, D. M., & Varadarajan, R. (2020). Customer satisfaction and firm performance: insights from over a quarter century of empirical research. Journal of the Academy of Marketing science, 48, 543-564.
  • Parrado, S., & Löffler, E. (2010). Towards sustainable public administration. EUPAN. Avaliable at:https://www.eupan.eu/wpcontent/uploads/2019/02/2010__ES_Towards_Sustainable_Public_Administration.pdf
  • PCC (2022). Climate Change 2022: Mitigation of Climate Change. Contribution of Working Group III to the Sixth Assessment Report of the Intergovernmental Panel on Climate Change [P.R. Shukla, J. Skea, R. Slade, A. Al Khourdajie, R. van Diemen, D. McCollum, M. Pathak, S. Some, P. Vyas, R. Fradera, M. Belkacemi, A. Hasija, G. Lisboa, S. Luz, J. Malley, (eds.)]. Cambridge University Press, Cambridge, UK and New York, NY, USA. doi: 10.1017/9781009157926
  • Pei, A. (2021). 5 Environmental Benefits of Sustainable Transportation. Avaliable at: https://transportation.ucla.edu/blog/5-environmental-benefits-sustainable-transportation#:~:text=Less%20Pollution%20and%20Clearer%20Skies,atmosphere%20and%20improving%20air%20quality.
  • Portney, K. E. (2015). Sustainability. The MIT Press
  • Radnor, Z. & Osborne, S. 2013. Lean: A Failed Theory for Public Services?. Public Management Review, 15(2): 265-87.
  • Rubera, G., & Kirca, A. H. (2017). You gotta serve somebody: the effects of firm innovation on customer satisfaction and firm value. Journal of the Academy of Marketing Science, 45(5), 741-761.
  • Solak, S. G., & Pekküçükşen, S. (2018). Türkiye'de kentsel katı atık yönetimi: karşılaştırmalı bir analiz. MANAS Sosyal Araştırmalar Dergisi, 7(3),653-683
  • Tezel, Ö., & YILDIZ, E. (2020). Sürdürülebilir Atık Yönetimi Uygulamalarında Dünya ve Türkiye Karşılaşması: EDİKAB Örneği. Sosyal Bilimler Araştırma Dergisi, 9(2), 35-48.
  • The Rio Declaration on Environment and Development (1992). Available online: http://www.unesco.org/education/nfsunesco/pdf/RIO_E.PDF
  • Trondal, J. (2021). Public administration sustainability and its organizational basis. International Review of Administrative Sciences, 87(2), 399-415.
  • TÜİK (2022). Adrese Dayalı Nüfus Kayıt Sistemi Sonuçları. Avaliable at: https://data.tuik.gov.tr/Bulten/Index?p=49685
  • TÜİK (2023). İstatistik Veri Portalı. Avaliable at:https:// data.tuik.gov.tr/ Search/Search?text= memnuniyet&dil=1
  • UNDP (2015).Transforming our world: the 2030 Agenda for Sustainable Development Avaliable at:https://sdgs.un.org/2030agenda
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  • United States Department of Transportation (2022). Transit and Sustainability. Avaliable at:https://www.transit.dot.gov/regulations-and-programs/environmental-programs/transit-and-sustainability
  • Vidal, I. (2013). Governance of Social Enterprises as Producers of Public Services. In Organisational Innovation in Public Services: Forms and Governance, Edited by: Valkama, P., Bailey, S. J. and Anttiroiko, A.-V. Basingstoke: Palgrave Macmillan.
  • Zink, K. J., Steimle, U. ve Fischer, K. (2008). Human factors, business excellence and corporate sustainability: Differing perspectives, joint objectives (3-18). In Zink, K. J. (Edt.). Corporate sustainability as a challenge for comprehensive management. Germany: Physica-Verlag.

An Evaluation of Sustainable Public Services in Light of Turkstat Data on The 100TH Anniversary of The Turkish Republic

Year 2023, Volume: 16 Issue: Türkiye Cumhuriyetinin 100. Yılı Özel Sayısı | Special Issue for the 100th Anniversary of the Republic of Türkiye, 597 - 615, 29.10.2023
https://doi.org/10.35674/kent.1353537

Abstract

Diversifying the expectations of internal and external stakeholders, as well as increasing consumption, require a management practice that takes into account both the use of current resources and the needs of future generations. This situation has been addressed by the participating countries, which have implemented a number of regulations to support the global implementation of the sustainability vision. Although targets and regulations may be established, the primary actor responsible for implementing and achieving sustainability is public institutions. These institutions serve a large group of people and utilize resources on a large scale. The sustainable service delivery performance of public institutions has a direct impact on the welfare and future of society. Sustainable public service is the process of implementing management practices that effectively and efficiently utilize available resources to meet the needs of both today and tomorrow's generations while preserving those resources for future use. This study examines citizen satisfaction levels as a concrete indicator of public service performance in various service areas between 2003 and 2022, in the context of the 100-year achievements of the Republic of Turkey. TUIK data was used and associated with the UN 2030 Sustainability Goals. Based on the data, it was determined that the highest level of general satisfaction is in public security services, while the lowest is in pavement and sidewalk, education, and greenbelt services. To address low satisfaction, it is urgent to develop innovative, digital, and smart solutions and systems in education, network water, sewer services, waste collection, and mass public transportation. Additionally, developing new policies and practices to increase the number of green spaces and improve satisfaction in health services, which have recently decreased, would be appropriate for sustainable public service delivery and welfare in the second century of the Republic of Turkey.

References

  • Aksoy, Y., & Ergun, N. (2009). Kentleşme ve yeşil alan sorunu üzerine bir araştırma İstanbul kenti Bakırköy ilçesi örneği. TÜBAV Bilim Dergisi, 2(4), 426-438.
  • Barton, S. (2009). Human Benefits Of Green Spaces. Avaliable at: https://www.udel.edu/academics/colleges/canr/cooperative-extension/fact-sheets/human-benefits-of-greenspaces/#:~:text=Interaction%20with%20gardens%20and%20natural, decreasing%20crime%20and%20air%20pollution.
  • Beckers, S. F., Van Doorn, J., & Verhoef, P. C. (2018). Good, better, engaged? The effect of company-initiated customer engagement behavior on shareholder value. Journal of the Academy of Marketing Science, 46, 366-383.
  • Bostancı, N. (2021). Türkiye'nin kent merkezlerindeki yeşil alan sorunu: İstanbul örneği, (Master's thesis, Niğde Ömer Halisdemir Üniversitesi/Sosyal Bilimler Enstitüsü).
  • Bozlağan, R. (2005). Sürdürülebilir Gelişme Düşüncesinin Tarihsel Arka Planı. In Journal of Social Policy Conferences, 50, 1011-1028.
  • De Souza, E. T. (2019). Governance Rules: Efficiency And Quality Assumptions In Sustainable Public Administration Management. ESG Law Review, 2, e01609-e01609.
  • Drexhage, J., & Murphy, D. (2010) Sustainable development: from Brundtland to Rio 2012, Background paper for the high level panel on global sustainability, United Nations, New York. Avaliable at: http://www.un.org/wcm/webdav/site/climatechange/shared/gsp/docs/GSP1-6_Background% 20on%20Sustainable%20Devt.pdf
  • Du Pisani, J. A. (2006). Sustainable development–historical roots of the concept. Environmental sciences, 3(2), 83-96
  • Erten, Ö. Ü. Ş. (2022). Sürdürülebilir Kamu Yönetimi: Sosyal Sorumluluk Bağlamında Iso 26000: 2010 Standartının İncelenmesi.11th Internatıonal Conference On Socıal Scıences
  • Fastech (2022). Benefits of Sustainable Mass Transit. Avaliable at: https://www.fastechus.com/blog/benefits-of-sustainable-mass-transit
  • Gökkaya, D. & Erdem,R. (2021). Türkiye'de Kamu Özel Ortaklığı Bağlamında Şehir Hastanelerinin Değerlendirilmesi: Nitel Bir Araştırma . Uluslararası İktisadi ve İdari İncelemeler Dergisi , (31) , 73-96
  • Joseph, K., Sharma, A. K., & Van Staden, R. (2022). Development of an intelligent urban water network system. Water, 14(9), 1320.
  • Leka, L. & Bonino, C.(2023). The Public Sector Needs a Holistic Approach to Sustainability. Avaliable at:https://www.ifac.org/knowledge-gateway/supporting-international-standards/discussion/ public-sector-needs-holistic-approach-sustainability
  • Leuenberger, D. Z., & Wakin, M. (2007). Sustainable development in public administration planning: An exploration of social justice, equity, and citizen inclusion. Administrative Theory & Praxis, 29(3), 394- 411.
  • Maiolo, M., Pantusa, D., Carini, M., Capano, G., Chiaravalloti, F., & Procopio, A. (2018). A new vulnerability measure for water distribution network. Water, 10(8), 1005.
  • Martinus, M. S. (2022). The Paradigm Shift from Traditional Public Administration to Sustainable Public Administration. African Journal of Development Studies (formerly AFFRIKA Journal of Politics, Economics and Society), 12(2), 99-129.
  • Murat, G. Ü. L., & YAMAN, K. (2021). Türkiye'de atık yönetimi ve sıfır atık projesinin değerlendirilmesi: Ankara örneği. Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, 35(4), 1267-1296.
  • OECD. (2020). Eğitim Politikası Görünümü Raporu Türkiye Avaliable at: chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://abdigm.meb.gov.tr/meb_iys_dosyalar/2020_09/03111424_EYitim_PolitikasY_Gorunumu_Turkiye_Raporu_2020.pdf
  • OECD. (2023). Government at a Glance 2023. Avaliable at:https://www.oecd.org/publication/ government-at-a-glance/2023/country-notes/turkiye-1aab42fa/#section-d1e27
  • Osborne, S. P., Radnor, Z., Vidal, I., & Kinder, T. (2014a). A sustainable business model for public service organizations?. Public Management Review, 16(2), 165-172.
  • Osborne, S., Radnor, Z., Kinder, T., & Vidal, I. (2014b). Sustainable public service organisations: A Public Service-Dominant approach. Society and Economy, 36(3), 313-338.
  • Otto, A. S., Szymanski, D. M., & Varadarajan, R. (2020). Customer satisfaction and firm performance: insights from over a quarter century of empirical research. Journal of the Academy of Marketing science, 48, 543-564.
  • Parrado, S., & Löffler, E. (2010). Towards sustainable public administration. EUPAN. Avaliable at:https://www.eupan.eu/wpcontent/uploads/2019/02/2010__ES_Towards_Sustainable_Public_Administration.pdf
  • PCC (2022). Climate Change 2022: Mitigation of Climate Change. Contribution of Working Group III to the Sixth Assessment Report of the Intergovernmental Panel on Climate Change [P.R. Shukla, J. Skea, R. Slade, A. Al Khourdajie, R. van Diemen, D. McCollum, M. Pathak, S. Some, P. Vyas, R. Fradera, M. Belkacemi, A. Hasija, G. Lisboa, S. Luz, J. Malley, (eds.)]. Cambridge University Press, Cambridge, UK and New York, NY, USA. doi: 10.1017/9781009157926
  • Pei, A. (2021). 5 Environmental Benefits of Sustainable Transportation. Avaliable at: https://transportation.ucla.edu/blog/5-environmental-benefits-sustainable-transportation#:~:text=Less%20Pollution%20and%20Clearer%20Skies,atmosphere%20and%20improving%20air%20quality.
  • Portney, K. E. (2015). Sustainability. The MIT Press
  • Radnor, Z. & Osborne, S. 2013. Lean: A Failed Theory for Public Services?. Public Management Review, 15(2): 265-87.
  • Rubera, G., & Kirca, A. H. (2017). You gotta serve somebody: the effects of firm innovation on customer satisfaction and firm value. Journal of the Academy of Marketing Science, 45(5), 741-761.
  • Solak, S. G., & Pekküçükşen, S. (2018). Türkiye'de kentsel katı atık yönetimi: karşılaştırmalı bir analiz. MANAS Sosyal Araştırmalar Dergisi, 7(3),653-683
  • Tezel, Ö., & YILDIZ, E. (2020). Sürdürülebilir Atık Yönetimi Uygulamalarında Dünya ve Türkiye Karşılaşması: EDİKAB Örneği. Sosyal Bilimler Araştırma Dergisi, 9(2), 35-48.
  • The Rio Declaration on Environment and Development (1992). Available online: http://www.unesco.org/education/nfsunesco/pdf/RIO_E.PDF
  • Trondal, J. (2021). Public administration sustainability and its organizational basis. International Review of Administrative Sciences, 87(2), 399-415.
  • TÜİK (2022). Adrese Dayalı Nüfus Kayıt Sistemi Sonuçları. Avaliable at: https://data.tuik.gov.tr/Bulten/Index?p=49685
  • TÜİK (2023). İstatistik Veri Portalı. Avaliable at:https:// data.tuik.gov.tr/ Search/Search?text= memnuniyet&dil=1
  • UNDP (2015).Transforming our world: the 2030 Agenda for Sustainable Development Avaliable at:https://sdgs.un.org/2030agenda
  • United Nations Brundtland Commission (1987). Report of the World Commission on Environment and Development: Our Common Future Avaliable at: http://www.un-documents.net/our-common-future.pdf
  • United Nations (2015). United Nations Sustainable Development Summit 2015. Avaliable at:https://sustainabledevelopment.un.org/post2015/summit
  • United Nations (2016). UN highlights importance of public service in achieving SDGs avaliable at: https://www.un.org/tr/desa/un-highlights-importance-public-service-achieving-sdgs
  • United States Department of Transportation (2022). Transit and Sustainability. Avaliable at:https://www.transit.dot.gov/regulations-and-programs/environmental-programs/transit-and-sustainability
  • Vidal, I. (2013). Governance of Social Enterprises as Producers of Public Services. In Organisational Innovation in Public Services: Forms and Governance, Edited by: Valkama, P., Bailey, S. J. and Anttiroiko, A.-V. Basingstoke: Palgrave Macmillan.
  • Zink, K. J., Steimle, U. ve Fischer, K. (2008). Human factors, business excellence and corporate sustainability: Differing perspectives, joint objectives (3-18). In Zink, K. J. (Edt.). Corporate sustainability as a challenge for comprehensive management. Germany: Physica-Verlag.
There are 41 citations in total.

Details

Primary Language English
Subjects Public Administration, Urban Policy, Local Administrations
Journal Section All Articles
Authors

İbrahim Yıkılmaz 0000-0002-1051-0886

Publication Date October 29, 2023
Submission Date August 31, 2023
Published in Issue Year 2023 Volume: 16 Issue: Türkiye Cumhuriyetinin 100. Yılı Özel Sayısı | Special Issue for the 100th Anniversary of the Republic of Türkiye

Cite

APA Yıkılmaz, İ. (2023). An Evaluation of Sustainable Public Services in Light of Turkstat Data on The 100TH Anniversary of The Turkish Republic. Kent Akademisi, 16(Türkiye Cumhuriyetinin 100. Yılı Özel Sayısı | Special Issue for the 100th Anniversary of the Republic of Türkiye), 597-615. https://doi.org/10.35674/kent.1353537

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