Research Article
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INVESTIGATION OF UNIVERSITY STUDENTS' SATISFACTION TOWARDS THE DISTANCE EDUCATION SYSTEM ACCORDING TO THE PERCEPTIONS OF USABILITY, QUALITY, AND VALUE

Year 2022, Volume: 10 Issue: 1, 114 - 149, 25.03.2022
https://doi.org/10.19145/e-gifder.1014045

Abstract

The main purpose of this research is to examine the satisfaction of individuals towards the technological system they use and the conditions on which satisfaction depends as a result of the great changes that occur in the changing technology environment and the world. In this context, the compulsory transition of students to distance education systems during the Covid-19 pandemic was discussed and their satisfaction levels were examined together with the variables of perceived usability, quality, and value with the basis of on the Decomposed Expectancy Disconfirmation Theory Within the scope of the research, the age, income status of the students, the area where the course is followed, the number of people who attend online education systems, the technological infrastructure and usage habits were included in the research and their differences were determined within the framework of the research variables. In the research, data were obtained from a sample of 400 participants of university students who attend distance education. Exploratory factor analysis was utilized for the validity of the scales. Cronbach's Alpha values were examined to determine reliability. Regression analysis was used to understand the level of effect of the factors affecting satisfaction. Finally, an independent sample T-test and ANOVA were used to analyze the variables of control variables, technological infrastructure, and usage habits. As a result of the research, it was determined that the variables that explained satisfaction at the highest level were perceived usability, usability disconfirmation, and value disconfirmation variables. 

References

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ÜNİVERSİTE ÖĞRENCİLERİNİN UZAKTAN EĞİTİM SİSTEMİNE YÖNELİK MEMNUNİYETLERİNİN KULLANILABİLİRLİK, KALİTE VE DEĞER ALGILARINA GÖRE İNCELENMESİ

Year 2022, Volume: 10 Issue: 1, 114 - 149, 25.03.2022
https://doi.org/10.19145/e-gifder.1014045

Abstract

Bu araştırmanın temel amacı, değişen teknoloji çevresinde ve dünyada meydana gelen büyük değişimlerin sonucu olarak bireylerin kullanılan teknolojik sistemlere yönelik memnuniyetlerinin ve memnuniyetin bağlı olduğu koşulların incelenmesidir. Bu bağlamda Covid-19 pandemi sürecinde öğrencilerin zorunlu olarak uzaktan eğitim sistemlerine geçişleri ele alınarak, Ayrıştırılmış Beklenti Uyuşmazlığı Teorisi ile (Decomposed Expectancy Disconfirmation Theory) kullanılabilirlik, kalite ve değere yönelik algı ve uyuşmazlık değişkenlerinin memnuniyet üzerindeki etkileri incelenmiştir. Araştırma kapsamında öğrencilerin yaş, gelir durumu, dersin takip edildiği alan, çevrim içi eğitim alan kişi sayısı kontrol değişkenleri ile teknolojik altyapı ve kullanım alışkanlıkları da araştırmaya dâhil edilerek araştırma değişkenleri açısından farklılıkları belirlenmiştir. Araştırmada uzaktan eğitim almış üniversite öğrencilerinden oluşan 400 kişilik bir örneklemden veri elde edilmiştir. Kullanılan ölçeklerin geçerliğinin kontrolünde keşfedici faktör analizi; güvenirliğinin belirlenmesinde Cronbach’s Alpha değerleri kullanılmıştır. Memnuniyete etki eden faktörlerin etki düzeylerinin anlaşılması için regresyon analizinden faydalanılmıştır. Son olarak değişkenlerin kontrol değişkenleri, teknolojik altyapı ve kullanım alışkanlıkları çerçevesinde incelenmesinde bağımsız örneklem T-Testi ve ANOVA kullanılmıştır. Araştırma sonucunda, memnuniyeti en yüksek düzeyde açıklayan değişkenlerin algılanan kullanılabilirlik, kullanılabilirlik uyuşmazlığı ve değer uyuşmazlığı değişkenleri olduğu tespit edilmiştir. 

References

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  • ALHİH, Mohammed; OSSİANNİLSSON, Ebba; BERİGEL, Muhammet (2017). Levels Of İnteraction Provided By Online Distance Education Models. EURASIA Journal Of Mathematics, Science And Technology Education, 13(6), s.2733-2748.
  • ALTUNEL, Mustafa Cevdet ve GÜNLÜ, Ebru (2015). Deneyimleme Kalitesi, Algılanan Değer ve Memnuniyetin Müze Ziyaretçilerinin Tavsiye Etme Eğilimi Üzerindeki Etkisi. Anatolia, 26(2), s.194.
  • AMOROSO, Donald ve LİM, Ricardo (2017). The Mediating Effects Of Habit On Continuance İntention. International Journal Of Information Management, 37(6), s.693-702.
  • BAŞAR, Mehmet Sinan ve KUL, Sinan (2020). Evaluation of Mobile Banking Apps in Terms of Usability with Analytical Hierarchy Process. Bilgi Yönetimi Dergisi, 3(1), s.39-49.
  • BOLTON, Ruth N. ve LEMON, Katherine N. (1999). A Dynamic Model Of Customers’ Usage Of Services: Usage As An Antecedent And Consequence Of Satisfaction. Journal Of Marketing Research, 36(2), s.171-186.
  • BOWEN, Jose Antonio (2012). Teaching Naked: How Moving Technology Out Of Your College Classroom Will İmprove Student Learning. Jossey-Bass.
  • CALISIR, Fethi ve CALISIR, Ferah (2004). The Relation Of İnterface Usability Characteristics, Perceived Usefulness, And Perceived Ease Of Use To End-User Satisfaction With Enterprise Resource Planning (ERP) Systems. Computers İn Human Behavior, 20(4), s.505-515.
  • CALLİ, Levent; BALCİKANLİ, C.; CHİU, F.; CEBECİ, H. I.; SEYMEN, O. F. (2013). Identifying Factors That Contribute To The Satisfaction Of Students İn E-Learning. Turkish Online Journal Of Distance Education, 14(1), s.85-101.
  • CASALÓ, Luis; FLAVİÁN, Carlos; GUİNALÍU, Miguel (2008). The Role Of Perceived Usability, Reputation, Satisfaction And Consumer Familiarity On The Website Loyalty Formation Process. Computers İn Human Behavior, 24(2), s.325-345.
  • CHEN, Cging-Fu ve CHEN, Fu-Shian (2010). Experience Quality, Perceived Value, Satisfaction And Behavioral İntentions For Heritage Tourists. Tourism Management, 31(1), s.29-35.
  • CHİU, Chao-Min; HSU, Meng-Hsiang; SUN, Szu-Yuan; Lin, Tung-Ching; SUN, Pei-Chen (2005). Usability, Quality, Value And E-Learning Continuance Decisions. Computers & Education, 45(4), s.399-416.
  • CHİU, Chao-Min; HSU, Meng-Hsiang; LAİ, Hsiangchu; CHANG, Chun-Ming. (2012). Re-Examining The İnfluence Of Trust On Online Repeat Purchase İntention: The Moderating Role Of Habit And İts Antecedents. Decision Support Systems, 53(4), s.835-845.
  • COHEN, Eli B. ve NYCZ, Malgorzata (2006). Learning Objects And E-Learning: An İnforming Science Perspective. Interdisciplinary Journal Of E-Learning And Learning Objects, 2(1), s.23-34.
  • CUBAN, Larry (2001). Oversold And Underused: Computers İn The Classroom. London: Harvard Universitypress. DANAHER, Peter J. ve RUST, Roland T. (1996). Indirect Financial Benefits From Service Quality. Quality Management Journal, 3(2), s.63-75.
  • DARSONO, Licen Indahwati ve JUNAEDİ, Marliana C. (2006). An Examınatıon Of Perceıved Qualıty, Satısfactıon, And Loyalty Relatıonshıp. Gadjah Mada International Journal Of Business, 8(3), S.323-342
  • DEBOURGH, Gregory A. (1999). Technology İs The Tool, Teaching İs The Task: Student Satisfaction İn Distance Learning. In Society For Information Technology & Teacher Education International Conference (Pp. 131-137). Association For The Advancement Of Computing İn Education (AACE).
  • DEMİR, Ekrem (2014). Uzaktan Eğitime Genel Bir Bakış. Dumlupınar Üniversitesi Sosyal Bilimler Dergisi, 39, s.203-212. CAN, Ertuğ (2020). Coronavirüs (Covid-19) Pandemisi Ve Pedagojik Yansımaları: Türkiye’de Açık Ve Uzaktan Eğitim Uygulamaları. Açıköğretim Uygulamaları Ve Araştırmaları Dergisi, 6(2), s.11-53.
  • FLAVİÁN, Carlos; GUİNALÍU, Miguel; GURREA, Raquel (2006). The Role Played By Perceived Usability, Satisfaction And Consumer Trust On Website Loyalty. Information & Management, 43(1), s.1-14.
  • GHADERİZEFREH, Somayeh ve HOOVER, Michael L. (2018). Student Satisfaction With Online Learning İn A Blended Course, International Journal Of Digital Society (IJDS), 9(3), 1393-1398
  • GÜRLER, Hasan Emin ve ERTURGUT, Ramazan (2019). Hizmet Kalitesi ile Algılanan Değer Arasındaki İlişkide Kuşağın Moderatör Etkisi: Havayolu Endüstrisinde X ve Y Kuşağı Üzerine Bir Araştırma. İstanbul Business Research, 48(2), s.335-365.
  • HAIR Joseph F.; WİLLİAM C. Black; BARRY J. Babin; ROLPH, E. Anderson (2016). Multivariate Data Analysis, Edinbugh: Pearson. HAWKRİDGE, David (2008). Distance Learning: International Comparisons. Performance Improvement Quarterly, 12(2), s.9-20.
  • HU, Hsin-Hui; KANDAMPULLY, Jay; JUWAHEER, Thanika Devi (2009). Relationships And İmpacts Of Service Quality, Perceived Value, Customer Satisfaction, And İmage: An Empirical Study. The Service İndustries Journal, 29(2), s.111-125.
  • HU, Tao; STAFFORD, Thomas F.; KETTİNGER, William J.; ZHANG, Xihui Paul; DAİ, Hua (2018). Formation And Effect Of Social Media Usage Habit. Journal Of Computer Information Systems, 58(4), s.334-343.
  • IAU (International Association of Universities) (2020). The impact of COVID-19 on higher education around the world. IAU Global Survey Report, https://www.iau-aiu.net/IMG/pdf/iau_covid19_and_he_survey_report_final_may_2020.pdf
  • KARA, Mustafa ve KIZILKAYA, Kemal (2015). Köylere Hizmet Götürme Birliklerinde Hizmet Kalitesinin Ölçülmesi: Bayramiç Köylere Hizmet Götürme Birliği Örneği, Organizasyon ve Yönetim Bilimleri Dergisi, 7(2), s.1-18.
  • KAYA, Muhammet Dursun ve EREN, Abdullah (2019). Elektronik Belge Yönetim Sisteminin Algılanan Kullanılabilirliğinin Değerlendirilmesi. Ergonomi Dergisi, 2(2), s.88-100.
  • KOCATÜRK, Ebru (2017). Algılanan Kaliteye İlişkin Literatür Taraması Ve Algılanan Kalitenin Artırılmasına Yönelik Öneriler. İstanbul Sosyal Bilimler Dergisi, Kış 15, s.42-66.
  • KUO, Ying-Feng; WU, Chi-Ming; DENG, Wei-Jaw (2009). The Relationships Among Service Quality, Perceived Value, Customer Satisfaction, And Post-Purchase İntention İn Mobile Value-Added Services. Computers In Human Behavior, 25(4), 887-896.
  • LEE, Dongwon; MOON, Junghoon; KİM, Yong Jin; MUN, Y. Yi (2015). Antecedents And Consequences Of Mobile Phone Usability: Linking Simplicity And İnteractivity To Satisfaction, Trust, And Brand Loyalty. Information & Management, 52(3), s.295-304.
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  • LİMAYEM, Moez; HİRT, Sabine Gabriele; CHEUNG, Christy M. K. (2007). How Habit Limits The Predictive Power Of İntention: The Case Of İnformation Systems Continuance. MIS Quarterly, s.705-737.
  • MAKAREM, Suzanne C.; MUDAMBİ, Susan M.; PODOSHEN, Jeffrey S. (2009). Satisfaction İn Technology‐Enabled Service Encounters. Journal Of Services Marketing, 23(3), s.134-144
  • MELLİEON, Harold ve ROBİNSON, Petra A. (2020). The New Norm: Faculty Perceptions Of Condensed Online Learning. American Journal Of Distance Education, 35(3), s.170-183.
  • MİDKİFF, Scott F. ve DASİLVA, Luiz A. (2000, August). Leveraging The Web For Synchronous Versus Asynchronous Distance Learning. In International Conference On Engineering Education (Vol. 2000, Pp. 14-18).
  • MİODUSER, David; NACHMİAS, Rafi; LAHAV, Orly; OREN, Avigail (2000). Web-Based Learning Environments: Current Pedagogical And Technological State. Journal Of Research On Computing İn Education, 33(1), s.55-76.
  • ÖZER, Bekir (1990). Uzaktan Eğitim Sisteminin Evrensel Yapısı. Kurgu Dergisi, 8, 569-594.
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There are 52 citations in total.

Details

Primary Language Turkish
Journal Section Articles
Authors

Eren Efe 0000-0001-7500-4709

Sezgin Savaş 0000-0003-2141-1055

Emre Yüksel 0000-0002-7126-8915

Cansu Türker 0000-0001-8110-1839

Publication Date March 25, 2022
Submission Date October 24, 2021
Published in Issue Year 2022 Volume: 10 Issue: 1

Cite

APA Efe, E., Savaş, S., Yüksel, E., Türker, C. (2022). ÜNİVERSİTE ÖĞRENCİLERİNİN UZAKTAN EĞİTİM SİSTEMİNE YÖNELİK MEMNUNİYETLERİNİN KULLANILABİLİRLİK, KALİTE VE DEĞER ALGILARINA GÖRE İNCELENMESİ. Gümüşhane Üniversitesi İletişim Fakültesi Elektronik Dergisi, 10(1), 114-149. https://doi.org/10.19145/e-gifder.1014045
AMA Efe E, Savaş S, Yüksel E, Türker C. ÜNİVERSİTE ÖĞRENCİLERİNİN UZAKTAN EĞİTİM SİSTEMİNE YÖNELİK MEMNUNİYETLERİNİN KULLANILABİLİRLİK, KALİTE VE DEĞER ALGILARINA GÖRE İNCELENMESİ. e-gifder. March 2022;10(1):114-149. doi:10.19145/e-gifder.1014045
Chicago Efe, Eren, Sezgin Savaş, Emre Yüksel, and Cansu Türker. “ÜNİVERSİTE ÖĞRENCİLERİNİN UZAKTAN EĞİTİM SİSTEMİNE YÖNELİK MEMNUNİYETLERİNİN KULLANILABİLİRLİK, KALİTE VE DEĞER ALGILARINA GÖRE İNCELENMESİ”. Gümüşhane Üniversitesi İletişim Fakültesi Elektronik Dergisi 10, no. 1 (March 2022): 114-49. https://doi.org/10.19145/e-gifder.1014045.
EndNote Efe E, Savaş S, Yüksel E, Türker C (March 1, 2022) ÜNİVERSİTE ÖĞRENCİLERİNİN UZAKTAN EĞİTİM SİSTEMİNE YÖNELİK MEMNUNİYETLERİNİN KULLANILABİLİRLİK, KALİTE VE DEĞER ALGILARINA GÖRE İNCELENMESİ. Gümüşhane Üniversitesi İletişim Fakültesi Elektronik Dergisi 10 1 114–149.
IEEE E. Efe, S. Savaş, E. Yüksel, and C. Türker, “ÜNİVERSİTE ÖĞRENCİLERİNİN UZAKTAN EĞİTİM SİSTEMİNE YÖNELİK MEMNUNİYETLERİNİN KULLANILABİLİRLİK, KALİTE VE DEĞER ALGILARINA GÖRE İNCELENMESİ”, e-gifder, vol. 10, no. 1, pp. 114–149, 2022, doi: 10.19145/e-gifder.1014045.
ISNAD Efe, Eren et al. “ÜNİVERSİTE ÖĞRENCİLERİNİN UZAKTAN EĞİTİM SİSTEMİNE YÖNELİK MEMNUNİYETLERİNİN KULLANILABİLİRLİK, KALİTE VE DEĞER ALGILARINA GÖRE İNCELENMESİ”. Gümüşhane Üniversitesi İletişim Fakültesi Elektronik Dergisi 10/1 (March 2022), 114-149. https://doi.org/10.19145/e-gifder.1014045.
JAMA Efe E, Savaş S, Yüksel E, Türker C. ÜNİVERSİTE ÖĞRENCİLERİNİN UZAKTAN EĞİTİM SİSTEMİNE YÖNELİK MEMNUNİYETLERİNİN KULLANILABİLİRLİK, KALİTE VE DEĞER ALGILARINA GÖRE İNCELENMESİ. e-gifder. 2022;10:114–149.
MLA Efe, Eren et al. “ÜNİVERSİTE ÖĞRENCİLERİNİN UZAKTAN EĞİTİM SİSTEMİNE YÖNELİK MEMNUNİYETLERİNİN KULLANILABİLİRLİK, KALİTE VE DEĞER ALGILARINA GÖRE İNCELENMESİ”. Gümüşhane Üniversitesi İletişim Fakültesi Elektronik Dergisi, vol. 10, no. 1, 2022, pp. 114-49, doi:10.19145/e-gifder.1014045.
Vancouver Efe E, Savaş S, Yüksel E, Türker C. ÜNİVERSİTE ÖĞRENCİLERİNİN UZAKTAN EĞİTİM SİSTEMİNE YÖNELİK MEMNUNİYETLERİNİN KULLANILABİLİRLİK, KALİTE VE DEĞER ALGILARINA GÖRE İNCELENMESİ. e-gifder. 2022;10(1):114-49.