Research Article
BibTex RIS Cite

Covid-19 Salgınının Yeme ve İçme Sektöründe Bulunan İşletmeler Üzerindeki Etkilerinin Araştırılması: Ağrı İli Örneği

Year 2023, Volume: 7 Issue: 2, 945 - 961, 31.05.2023

Ahmet Gümüş

https://doi.org/10.29023/alanyaakademik.1214509

Abstract

Bu çalışmada Covid-19 salgınının Ağrı ilindeki yeme-içme sektöründe hizmet veren işletmelere olan etkisinin nitel araştırma yöntemiyle araştırılması amaçlanmıştır. Bu doğrultuda yapılan yüz yüze mülakat aracılığıyla elde edilen bulgularda, Covid-19 salgınının işletmelerin ciroları, kârları, zorunlu gider ödemeleri, personel istihdamı üzerinde olumsuz etkilerinin varlığı saptanmıştır. Ayrıca işletmelerin çoğunluğunun kadın personel istihdam etmediği, ancak yarısından fazlasının sosyal medyayı işletmelerinin tanıtımında kullandıkları tespit edilmiştir. Bu çalışmanın gerek literatüre gerekse de Ağrı ilindeki yeme-içme sektöründe hizmet veren işletme yöneticilerine liderlik vasıflarıyla krizleri yönetebilmeleri yönünden faydalı olabileceği düşünülmektedir.

Keywords

Covid-19 Salgını İşletmeler Kriz Yönetimi Liderlik Sosyal Medya Yönetimi

References

  • ACAR, Y. (2020). Yeni koronavirüs (Covid-19) salgını ve turizm faaliyetlerine etkisi. Güncel Turizm Araştırmaları Dergisi, 4(1), 7-21.
  • ALAEDDİNOĞLU, F., & ROL, S. (2020). Covid-19 pandemisi ve turizm üzerindeki etkileri. Yüzüncü Yıl Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, (Salgın Hastalıklar Özel Sayısı), 233-258.
  • AMANKWAH-AMOAH, J., KHAN, Z., & WOOD, G. (2021). Covid-19 and business failures: The paradoxes of experience, scale, and scope for theory and practice. European Management Journal, 39(2), 179-184.
  • BAHAR, O., & ÇELİK İLAL, N. (2020). Coronavirüsün (Covid-19) turizm sektörü üzerindeki ekonomik etkileri. International Journal of Social Sciences and Education Research, 6(1), 125-139.
  • BALCI, Y., & ÇETİN, G. (2020). Covid-19 pandemi sürecinin Türkiye'de istihdama etkileri ve kamu açısından alınması gereken tedbirler. İstanbul Ticaret Üniversitesi Sosyal Bilimler Dergisi, 19(37), 40-58.
  • BOWERS, M.R., HALL, J.R., & SRINIVASAN, M.M. (2017). Organizational culture and leadership style: The missing combination for selecting the right leader for effective crisis management. Business Horizons, 60(4), 551-563.
  • BRANDEBO, M.F. (2020). Destructive leadership in crisis management. Leadership & Organization Development Journal, 41(4), 567-580.
  • BUNDY, J., PFARRER, M.D., SHORT, C.E., & COOMBS, W.T. (2017). Crises and crisis management: Integration, interpretation, and research development. Journal of Management, 43(6), 1661-1692.
  • CAIAZZA, R., PHAN, P., LEHMANN, E., & ETZKOWITZ, H. (2021). An absorptive capacity-based systems view of Covid-19 in the small business economy. International Entrepreneurship and Management Journal, 17(3), 1419-1439.
  • CAN, Ö. (2021). Covid-19 salgınının Türkiye’deki işletmelere etkileri: sorunlar, dönüşümler, olanaklar. Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, 35(3), 833-863.
  • CARRACEDO, P., PUERTAS, R., & MARTI, L. (2021). Research lines on the impact of the Covid-19 pandemic on business. A text mining analysis. Journal of Business Research, 132, 586-593.
  • COOMBS, W.T. (2001). Teaching the crisis management/communication course. Public Relations Review, 27(1), 89-101.
  • COOMBS, W.T., & LAUFER, D. (2018). Global crisis management–current research and future directions. Journal of International Management, 24(3), 199-203.
  • CUSHNAHAN, G. (2004). Crisis management in small-scale tourism. Journal of Travel & Tourism Marketing, 15(4), 323-338.
  • DE SOUSA, M.J.C., & VAN DIERENDONCK, D. (2014). Servant leadership and engagement in a merge process under high uncertainty. Journal of Organizational Change Management, 27(6), 877-899.
  • DURGUN KAYGISIZ, A. (2021). Covİd-19 sonrası Türk turizm sektöründe oluşabilecek fırsatlar ve riskler, Bartın Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 12(23), 79-95.
  • EKLUND, M. A. (2021). The Covid-19 lessons learned for business and governance. SN Business & Economics, 1(1), 1-11.
  • ETYEMEZ, S., & KEMER, E. (2021). Covid-19 salgınının turistik restoranlara etkisi üzerine nitel bir çalışma. İşletme Araştırmaları Dergisi, 13(1), 493-503.
  • FENER, T., & ÇEVİK, T. (2015). Leadership in crisis management: separation of leadership and executive concepts. Procedia Economics and Finance, 26, 695-701.
  • FORSTER, B.B., PATLAS, M.N., & LEXA, F.J. (2020). Crisis leadership during and following Covid-19. Canadian Association of Radiologists Journal, 71(4), 421-422.
  • GILBERT, A.N., & LAUREN, P.G. (1980). Crisis management: An assessment and critique. Journal of Conflict Resolution, 24(4), 641-664.
  • GÜMÜŞ, S.E., & BELBER, B.G. (2021). Covid-19 Salgınının Butik Otel İşgörenleri Üzerindeki Etkisi: Göreme Örneği. Nevşehir Hacı Bektaş Veli Üniversitesi SBE Dergisi, 11(4), 2175-2195.
  • HEATH, R. (1998). Dealing with the complete crisis—the crisis management shell structure. Safety Science, 30(1-2), 139-150.
  • İNCE, F, NURDOĞAN, A. K., & BAYAR, H. T. (2021). Covid-19 krizinin sağlık sektöründe faaliyet gösteren işletmeler üzerindeki etkileri. Süleyman Demirel Üniversitesi Vizyoner Dergisi, 12(30), 434-448.
  • JIA, Z., SHI, Y., JIA, Y., & LI, D. (2012). A framework of knowledge management systems for tourism crisis management. Procedia Engineering, 29, 138-143.
  • KAPUCU, N., & ÜSTÜN, Y. (2018). Collaborative crisis management and leadership in the public sector. International Journal of Public Administration, 41(7), 548-561.
  • KOUZMIN, A. (2008). Crisis management in crisis?. Administrative Theory & Praxis, 30(2), 155-183.
  • KRİSHNAMURTHY, S. (2020). The future of business education: A commentary in the shadow of the Covid-19 pandemic. Journal of Business Research, 117, 1-5.
  • LAWS, E., & PRIDEAUX, B. (2006). Crisis management: A suggested typology. Journal of Travel & Tourism Marketing, 19(2-3), 1-8.
  • MANUEL, T., & HERRON, T.L. (2020). An ethical perspective of business CSR and the Covıd-19 pandemic. Society and Business Review, 15(3), 235-253.
  • ÖCAL, E., ORAL, E.L., & ERDİŞ, E. (2006). Crisis management in Turkish construction industry. Building and Environment, 41(11), 1498-1503.
  • PAQUIN, H., BANK, I., YOUNG, M., NGUYEN, L.H., FISHER, R., & NUGUS, P. (2018). Leadership in crisis situations: merging the interdisciplinary silos. Leadership in Health Services, 31(1), 110-128.
  • PARKER, L. D. (2020). The Covid-19 office in transition: cost, efficiency and the social responsibility business case. Accounting, Auditing & Accountability Journal, 33(8), 1943-1967.
  • PARSONS, W. (1996). Crisis management. Career Development International, 1(5), 26-28.
  • PEARSON, C.M., & CLAIR, J.A. (1998). Reframing crisis management. Academy of Management Review, 23(1), 59-76.
  • PFORR, C., & HOSIE, P.J. (2008). Crisis management in tourism: Preparing for recovery. Journal of Travel & Tourism Marketing, 23(2-4), 249-264.
  • SAPRIEL, C. (2003). Effective crisis management: Tools and best practice for the new millennium. Journal of Communication Management, 7(4), 348-355.
  • SCHALTEGGER, S. (2021). Sustainability learnings from the Covid-19 crisis. Opportunities for resilient industry and business development. Sustainability Accounting, Management and Policy Journal, 12(5), 889-897.
  • SEETHARAMAN, P. (2020). Business models shifts: Impact of Covid-19. International Journal of Information Management, 54, 1-4.
  • SMITH, L., & RILEY, D. (2012). School leadership in times of crisis. School Leadership & Management, 32(1), 57-71.
  • ŞAHİN, S., ULUBEYLİ, S., & KAZAZA, A. (2015). Innovative crisis management in construction: Approaches and the process. Procedia-Social and Behavioral Sciences, 195, 2298-2305.
  • ÜNLÜ, A., KAPUCU, N., & ŞAHİN, B. (2010). Disaster and crisis management in Turkey: a need for a unified crisis management system. Disaster Prevention and Management: An International Journal, 19(2), 155-174.
  • VERMA, S., & GUSTAFSSON, A. (2020). Investigating the emerging Covid-19 research trends in the field of business and management: A bibliometric analysis approach. Journal of Business Research, 118, 253-261.
  • WANG, J., HUTCHINS, H.M., & GARAVAN, T.N. (2009). Exploring the strategic role of human resource development in organizational crisis management. Human Resource Development Review, 8(1), 22-53.
  • WISITTIGARS, B., & SIENGTHAI, S. (2019). Crisis leadership competencies: the facility management sector in Thailand. Facilities, 37(13-14), 881-896.
  • WU, Y. L., SHAO, B., NEWMAN, A., & SCHWARZ, G. (2021). Crisis leadership: A review and future research agenda. The Leadership Quarterly, 32(6), 1-22.

Researching the Effects of Covid-19 Epidemic on the Establishments in the Refreshment Sector: Example of Ağrı Province

Year 2023, Volume: 7 Issue: 2, 945 - 961, 31.05.2023

Ahmet Gümüş

https://doi.org/10.29023/alanyaakademik.1214509

Abstract

In this study, it has been aimed to research the effect of Covid-19 epidemic for the establishments serving in the refreshment sector in Ağrı province by the qualitative research. In the findings obtained accordingly through face to face interviews, it has been determined that Covid-19 pandemic has got negative effects on the indorsement, profits, obligatory expense payments, and personnel employment of the establishments. Furthermore, more than half of them have used the social media to advertise their establishments. It is thought that this study can be useful for both the literature and the establishment managers serving in the refreshment sector in Ağrı province in order to be able to manage the crisis by their leadership qualifications.

Keywords

Covid-19 Epidemic Establishments Crisis Management Leadership Social Media Management.

References

  • ACAR, Y. (2020). Yeni koronavirüs (Covid-19) salgını ve turizm faaliyetlerine etkisi. Güncel Turizm Araştırmaları Dergisi, 4(1), 7-21.
  • ALAEDDİNOĞLU, F., & ROL, S. (2020). Covid-19 pandemisi ve turizm üzerindeki etkileri. Yüzüncü Yıl Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, (Salgın Hastalıklar Özel Sayısı), 233-258.
  • AMANKWAH-AMOAH, J., KHAN, Z., & WOOD, G. (2021). Covid-19 and business failures: The paradoxes of experience, scale, and scope for theory and practice. European Management Journal, 39(2), 179-184.
  • BAHAR, O., & ÇELİK İLAL, N. (2020). Coronavirüsün (Covid-19) turizm sektörü üzerindeki ekonomik etkileri. International Journal of Social Sciences and Education Research, 6(1), 125-139.
  • BALCI, Y., & ÇETİN, G. (2020). Covid-19 pandemi sürecinin Türkiye'de istihdama etkileri ve kamu açısından alınması gereken tedbirler. İstanbul Ticaret Üniversitesi Sosyal Bilimler Dergisi, 19(37), 40-58.
  • BOWERS, M.R., HALL, J.R., & SRINIVASAN, M.M. (2017). Organizational culture and leadership style: The missing combination for selecting the right leader for effective crisis management. Business Horizons, 60(4), 551-563.
  • BRANDEBO, M.F. (2020). Destructive leadership in crisis management. Leadership & Organization Development Journal, 41(4), 567-580.
  • BUNDY, J., PFARRER, M.D., SHORT, C.E., & COOMBS, W.T. (2017). Crises and crisis management: Integration, interpretation, and research development. Journal of Management, 43(6), 1661-1692.
  • CAIAZZA, R., PHAN, P., LEHMANN, E., & ETZKOWITZ, H. (2021). An absorptive capacity-based systems view of Covid-19 in the small business economy. International Entrepreneurship and Management Journal, 17(3), 1419-1439.
  • CAN, Ö. (2021). Covid-19 salgınının Türkiye’deki işletmelere etkileri: sorunlar, dönüşümler, olanaklar. Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, 35(3), 833-863.
  • CARRACEDO, P., PUERTAS, R., & MARTI, L. (2021). Research lines on the impact of the Covid-19 pandemic on business. A text mining analysis. Journal of Business Research, 132, 586-593.
  • COOMBS, W.T. (2001). Teaching the crisis management/communication course. Public Relations Review, 27(1), 89-101.
  • COOMBS, W.T., & LAUFER, D. (2018). Global crisis management–current research and future directions. Journal of International Management, 24(3), 199-203.
  • CUSHNAHAN, G. (2004). Crisis management in small-scale tourism. Journal of Travel & Tourism Marketing, 15(4), 323-338.
  • DE SOUSA, M.J.C., & VAN DIERENDONCK, D. (2014). Servant leadership and engagement in a merge process under high uncertainty. Journal of Organizational Change Management, 27(6), 877-899.
  • DURGUN KAYGISIZ, A. (2021). Covİd-19 sonrası Türk turizm sektöründe oluşabilecek fırsatlar ve riskler, Bartın Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 12(23), 79-95.
  • EKLUND, M. A. (2021). The Covid-19 lessons learned for business and governance. SN Business & Economics, 1(1), 1-11.
  • ETYEMEZ, S., & KEMER, E. (2021). Covid-19 salgınının turistik restoranlara etkisi üzerine nitel bir çalışma. İşletme Araştırmaları Dergisi, 13(1), 493-503.
  • FENER, T., & ÇEVİK, T. (2015). Leadership in crisis management: separation of leadership and executive concepts. Procedia Economics and Finance, 26, 695-701.
  • FORSTER, B.B., PATLAS, M.N., & LEXA, F.J. (2020). Crisis leadership during and following Covid-19. Canadian Association of Radiologists Journal, 71(4), 421-422.
  • GILBERT, A.N., & LAUREN, P.G. (1980). Crisis management: An assessment and critique. Journal of Conflict Resolution, 24(4), 641-664.
  • GÜMÜŞ, S.E., & BELBER, B.G. (2021). Covid-19 Salgınının Butik Otel İşgörenleri Üzerindeki Etkisi: Göreme Örneği. Nevşehir Hacı Bektaş Veli Üniversitesi SBE Dergisi, 11(4), 2175-2195.
  • HEATH, R. (1998). Dealing with the complete crisis—the crisis management shell structure. Safety Science, 30(1-2), 139-150.
  • İNCE, F, NURDOĞAN, A. K., & BAYAR, H. T. (2021). Covid-19 krizinin sağlık sektöründe faaliyet gösteren işletmeler üzerindeki etkileri. Süleyman Demirel Üniversitesi Vizyoner Dergisi, 12(30), 434-448.
  • JIA, Z., SHI, Y., JIA, Y., & LI, D. (2012). A framework of knowledge management systems for tourism crisis management. Procedia Engineering, 29, 138-143.
  • KAPUCU, N., & ÜSTÜN, Y. (2018). Collaborative crisis management and leadership in the public sector. International Journal of Public Administration, 41(7), 548-561.
  • KOUZMIN, A. (2008). Crisis management in crisis?. Administrative Theory & Praxis, 30(2), 155-183.
  • KRİSHNAMURTHY, S. (2020). The future of business education: A commentary in the shadow of the Covid-19 pandemic. Journal of Business Research, 117, 1-5.
  • LAWS, E., & PRIDEAUX, B. (2006). Crisis management: A suggested typology. Journal of Travel & Tourism Marketing, 19(2-3), 1-8.
  • MANUEL, T., & HERRON, T.L. (2020). An ethical perspective of business CSR and the Covıd-19 pandemic. Society and Business Review, 15(3), 235-253.
  • ÖCAL, E., ORAL, E.L., & ERDİŞ, E. (2006). Crisis management in Turkish construction industry. Building and Environment, 41(11), 1498-1503.
  • PAQUIN, H., BANK, I., YOUNG, M., NGUYEN, L.H., FISHER, R., & NUGUS, P. (2018). Leadership in crisis situations: merging the interdisciplinary silos. Leadership in Health Services, 31(1), 110-128.
  • PARKER, L. D. (2020). The Covid-19 office in transition: cost, efficiency and the social responsibility business case. Accounting, Auditing & Accountability Journal, 33(8), 1943-1967.
  • PARSONS, W. (1996). Crisis management. Career Development International, 1(5), 26-28.
  • PEARSON, C.M., & CLAIR, J.A. (1998). Reframing crisis management. Academy of Management Review, 23(1), 59-76.
  • PFORR, C., & HOSIE, P.J. (2008). Crisis management in tourism: Preparing for recovery. Journal of Travel & Tourism Marketing, 23(2-4), 249-264.
  • SAPRIEL, C. (2003). Effective crisis management: Tools and best practice for the new millennium. Journal of Communication Management, 7(4), 348-355.
  • SCHALTEGGER, S. (2021). Sustainability learnings from the Covid-19 crisis. Opportunities for resilient industry and business development. Sustainability Accounting, Management and Policy Journal, 12(5), 889-897.
  • SEETHARAMAN, P. (2020). Business models shifts: Impact of Covid-19. International Journal of Information Management, 54, 1-4.
  • SMITH, L., & RILEY, D. (2012). School leadership in times of crisis. School Leadership & Management, 32(1), 57-71.
  • ŞAHİN, S., ULUBEYLİ, S., & KAZAZA, A. (2015). Innovative crisis management in construction: Approaches and the process. Procedia-Social and Behavioral Sciences, 195, 2298-2305.
  • ÜNLÜ, A., KAPUCU, N., & ŞAHİN, B. (2010). Disaster and crisis management in Turkey: a need for a unified crisis management system. Disaster Prevention and Management: An International Journal, 19(2), 155-174.
  • VERMA, S., & GUSTAFSSON, A. (2020). Investigating the emerging Covid-19 research trends in the field of business and management: A bibliometric analysis approach. Journal of Business Research, 118, 253-261.
  • WANG, J., HUTCHINS, H.M., & GARAVAN, T.N. (2009). Exploring the strategic role of human resource development in organizational crisis management. Human Resource Development Review, 8(1), 22-53.
  • WISITTIGARS, B., & SIENGTHAI, S. (2019). Crisis leadership competencies: the facility management sector in Thailand. Facilities, 37(13-14), 881-896.
  • WU, Y. L., SHAO, B., NEWMAN, A., & SCHWARZ, G. (2021). Crisis leadership: A review and future research agenda. The Leadership Quarterly, 32(6), 1-22.
There are 46 citations in total.

Details

Primary Language Turkish
Subjects Finance
Journal Section Makaleler
Authors

Ahmet Gümüş 0000-0001-7089-5936

Publication Date May 31, 2023
Acceptance Date May 16, 2023
Published in Issue Year 2023 Volume: 7 Issue: 2

Cite

APA Gümüş, A. (2023). Covid-19 Salgınının Yeme ve İçme Sektöründe Bulunan İşletmeler Üzerindeki Etkilerinin Araştırılması: Ağrı İli Örneği. Alanya Akademik Bakış, 7(2), 945-961. https://doi.org/10.29023/alanyaakademik.1214509