Araştırma Makalesi
Yıl 2019,
Cilt: 5 Sayı: 2, 25 - 38, 31.12.2019
Öz
Kaynakça
- References Adzoa, T.V. and Theresa, O.D. (2015). Assessing students’ satisfaction: an approach to help ımprove services rendered to university students. European Journal of Business and Management , 7(5), 115-122.Altan, S., Ediz, A. and Atan M. (2003). Total service with SERVQUAL Analysis,quality measurement and application in higher education. 12th National Quality Congress.Anderson, J.M. and Ingram, J.S.I. (1989). Tropical Soil Biology And Fertility. Wallingford: CAB International.Baykara, S. (1999). Applicability of total quality management in education and a model proposal. (Unpublished master's thesis). Afyon Kocatepe University Institute of Social Sciences.Bayrak, B. (2007). A research on the perception of service quality and service quality in higher education ınstitutions. (Unpublished doctoral thesis). Marmara University Institute of Social Sciences.Büyüköztürk, Ş. (2005). Handbook of data analysis for social sciences statistics, research pattern SPSS applications and ınterpretation (5.Print). Ankara: PegemA Publishing.Büyüköztürk, Ş., Çakmak, K. E., Akgün, E. Ö., Karadeniz, Ş. and Demirel, F. (2009). Scientific research methods (4th edition). Ankara: Pegema Academy.Cubillo, J.M.,Sanches, J. and Cervino, J. (2006). International student decision-making process. International Journal of Educational Management. 20(2). 101-115.Dilşeker, F. (2011). Investigation of the relationship between quality of service, student satisfaction, ımage, loyalty and recommendation at state and foundation universities.(Unpublished master's thesis). Uşak University Institute of Social SciencesDuygun, A. (2007). Measurement of service quality in the marketing of educational services- A pilot research. (Unpublished master's thesis). Istanbul University Institute of Social Sciences.Fındıklı, S. (2010). An application on quality and level of service perception in foreign language education. (Unpublished master's thesis). Eskişehir Anadolu University Institute of Social Sciences.Fraenkel, J. R., Wallen, N. E., and Hyun, H. H. (2012). How to design a devaluatere search in education (8th edition). New York: McGraw-Hill.Garvin, A.D. (1996). Competing on the eight dimensions of quality. IEEE Engineering Management Review, 15-23.Gravetter, J. F. and Forzano, L. B. (2012). Research methods for the behavioral sciences (4. Baskı). USA: LindaSchreiber-GansterGüvercin, Y. (2009). Total quality management and applicability in educational ınstitutions. (Unpublished master's thesis). Yeditepe University Institute of Social Sciences.Karasar, N. (2012). Scientific research method. Ankara: Nobel Academic Publishing.Kelesbayev, D. (2014). Common ıssue in the education. International Journal of Turkish Literature and Culture Education. 3(2). 291-306.Numanoğlu, G. (2001). Total quality management in education. Ankara University Faculty of Educational Sciences Journal. 34 (1). 113-123Oglakcioglu, Z. (2013). Customer satisfaction and service quality in boutique hotels: The case of Izmir. (Unpublished master's thesis). Dokuz Eylül University Institute of Social Sciences.Özçalık, F. (2007). A sample application for measurement of quality of service in higher education. (Unpublished master's thesis). Gazi University Institute of Sciences.Özdamar, K. (1999). Statistical Data Analysis with package programs. Eskişehir: Kaan Bookstore.Özdemir, S. (2002). Total quality management in education. Kyrgyzstan-Turkey Manas University Journal of Social Sciences, 2, 253-270.Özden, Y. (2005). Learning and teaching. Ankara: PegemA Publishing.Petruzzellis, L., D'Uggento, A.M. and Romanazzi. S. (2006). Student satisfaction and quality of service in İtalian Universities. Managing Service Quality: An International Journal, 16(4), 349-364. https://doi.org/10.1108/09604520610675694Sakarya, M.C. (2006). Measuring the quality of service for students in higher education: a research on Akdeniz University faculty of economics and administrative science. (Unpublished master's thesis). Akdeniz University Institute of Social Sciences.Sarvan, F. and Anafarta, N. (25-27 Nisan 2005). Fundamentals of quality management ın the university context: The example Of Akdeniz University.49th. Eoq Congress. Antalya. Seyfullayev, H. (2015). Measurement of service quality in higher education ınstitutions: a research in public and foundation universities in Ankara. (Unpublished master's thesis). Gazi University Institute of Social SciencesSherman T. M. and Kurshan B. L. (2005).Constructing learning: Using technology to support teaching for understanding. Learning and Leading with Technology, 32 (5), 10-13.Somaratna, S. D. and Peiris, C. N. (2011). Service quality in the university of Colombo Libraries: An Assessment. Annals of Library and Information Studies, (58), 170-183. Şimşek, M. (1998). Quality management. Istanbul: Marmara UniversityTaş, H. (2015). A field study on university students’ satisfaction in Gaziantep. (Unpublished master's thesis). Hasan Kalyoncu University, Social Science Institute.Tosun, M. (2012). Quality management in postgraduate education: An application at İnönü University ınstitute of social sciences, (Unpublished master's thesis). İnönü University Social Sciences Institute.
The Views of the Prospective Teachers on the Quality Processes of the Faculties in Education (Sakarya University Case)
Öz
Abstract
The main aim of
this study is the opinions of prospective academicians about the quality
processes of the faculties. Based on this aim, we were investigated on 360
students who are studying in different faculties at Sakarya University. Service
performance (Sevice Performance - SERVPERF) and service quality (Service
Quality - SERVQUAL) were used as measuring instruments. In the analysis of the
data, it was seen that all of the data were distributed normally under the
specified conditions. In the second research problem, independent groups’
t-test and one-way variance analysis (ANOVA) were used in the other problems of
the study. Post-hoc tests were used to find out the differences between the
groups. The reliability coefficient for the whole scale was 0.965 and it can be
seen that scale has a high-reliability level. As a result of the research;
university students' quality of service related to the university they are
studying, satisfaction, image, advice, loyalty variables in terms of
satisfaction with the views of the place of birth shows a meaningful, as the
income level of the student, the level of education and physical aspects of the
father's level of significance in terms of the whole size and bottom The
average of the views of the students of the Faculty of Theology was higher than
the students of other faculties, the average of the views of the students
studying in the 2nd education in the dimensions of satisfaction, image and
recommendation was found to be higher than the average of the opinions of the
students studying in the 1st education. The faculties at Sakarya University.
Service performance (SERVPERF) and service quality (SERVQUAL - SERVQUAL) in the
analysis.
Anahtar Kelimeler
Kaynakça
- References Adzoa, T.V. and Theresa, O.D. (2015). Assessing students’ satisfaction: an approach to help ımprove services rendered to university students. European Journal of Business and Management , 7(5), 115-122.Altan, S., Ediz, A. and Atan M. (2003). Total service with SERVQUAL Analysis,quality measurement and application in higher education. 12th National Quality Congress.Anderson, J.M. and Ingram, J.S.I. (1989). Tropical Soil Biology And Fertility. Wallingford: CAB International.Baykara, S. (1999). Applicability of total quality management in education and a model proposal. (Unpublished master's thesis). Afyon Kocatepe University Institute of Social Sciences.Bayrak, B. (2007). A research on the perception of service quality and service quality in higher education ınstitutions. (Unpublished doctoral thesis). Marmara University Institute of Social Sciences.Büyüköztürk, Ş. (2005). Handbook of data analysis for social sciences statistics, research pattern SPSS applications and ınterpretation (5.Print). Ankara: PegemA Publishing.Büyüköztürk, Ş., Çakmak, K. E., Akgün, E. Ö., Karadeniz, Ş. and Demirel, F. (2009). Scientific research methods (4th edition). Ankara: Pegema Academy.Cubillo, J.M.,Sanches, J. and Cervino, J. (2006). International student decision-making process. International Journal of Educational Management. 20(2). 101-115.Dilşeker, F. (2011). Investigation of the relationship between quality of service, student satisfaction, ımage, loyalty and recommendation at state and foundation universities.(Unpublished master's thesis). Uşak University Institute of Social SciencesDuygun, A. (2007). Measurement of service quality in the marketing of educational services- A pilot research. (Unpublished master's thesis). Istanbul University Institute of Social Sciences.Fındıklı, S. (2010). An application on quality and level of service perception in foreign language education. (Unpublished master's thesis). Eskişehir Anadolu University Institute of Social Sciences.Fraenkel, J. R., Wallen, N. E., and Hyun, H. H. (2012). How to design a devaluatere search in education (8th edition). New York: McGraw-Hill.Garvin, A.D. (1996). Competing on the eight dimensions of quality. IEEE Engineering Management Review, 15-23.Gravetter, J. F. and Forzano, L. B. (2012). Research methods for the behavioral sciences (4. Baskı). USA: LindaSchreiber-GansterGüvercin, Y. (2009). Total quality management and applicability in educational ınstitutions. (Unpublished master's thesis). Yeditepe University Institute of Social Sciences.Karasar, N. (2012). Scientific research method. Ankara: Nobel Academic Publishing.Kelesbayev, D. (2014). Common ıssue in the education. International Journal of Turkish Literature and Culture Education. 3(2). 291-306.Numanoğlu, G. (2001). Total quality management in education. Ankara University Faculty of Educational Sciences Journal. 34 (1). 113-123Oglakcioglu, Z. (2013). Customer satisfaction and service quality in boutique hotels: The case of Izmir. (Unpublished master's thesis). Dokuz Eylül University Institute of Social Sciences.Özçalık, F. (2007). A sample application for measurement of quality of service in higher education. (Unpublished master's thesis). Gazi University Institute of Sciences.Özdamar, K. (1999). Statistical Data Analysis with package programs. Eskişehir: Kaan Bookstore.Özdemir, S. (2002). Total quality management in education. Kyrgyzstan-Turkey Manas University Journal of Social Sciences, 2, 253-270.Özden, Y. (2005). Learning and teaching. Ankara: PegemA Publishing.Petruzzellis, L., D'Uggento, A.M. and Romanazzi. S. (2006). Student satisfaction and quality of service in İtalian Universities. Managing Service Quality: An International Journal, 16(4), 349-364. https://doi.org/10.1108/09604520610675694Sakarya, M.C. (2006). Measuring the quality of service for students in higher education: a research on Akdeniz University faculty of economics and administrative science. (Unpublished master's thesis). Akdeniz University Institute of Social Sciences.Sarvan, F. and Anafarta, N. (25-27 Nisan 2005). Fundamentals of quality management ın the university context: The example Of Akdeniz University.49th. Eoq Congress. Antalya. Seyfullayev, H. (2015). Measurement of service quality in higher education ınstitutions: a research in public and foundation universities in Ankara. (Unpublished master's thesis). Gazi University Institute of Social SciencesSherman T. M. and Kurshan B. L. (2005).Constructing learning: Using technology to support teaching for understanding. Learning and Leading with Technology, 32 (5), 10-13.Somaratna, S. D. and Peiris, C. N. (2011). Service quality in the university of Colombo Libraries: An Assessment. Annals of Library and Information Studies, (58), 170-183. Şimşek, M. (1998). Quality management. Istanbul: Marmara UniversityTaş, H. (2015). A field study on university students’ satisfaction in Gaziantep. (Unpublished master's thesis). Hasan Kalyoncu University, Social Science Institute.Tosun, M. (2012). Quality management in postgraduate education: An application at İnönü University ınstitute of social sciences, (Unpublished master's thesis). İnönü University Social Sciences Institute.
Toplam 1 adet kaynakça vardır.
Ayrıntılar
| Birincil Dil | Türkçe |
|---|---|
| Bölüm | Araştırma Makalesi |
| Yazarlar | |
| Yayımlanma Tarihi | 31 Aralık 2019 |
| Gönderilme Tarihi | 17 Mayıs 2019 |
| Yayımlandığı Sayı | Yıl 2019 Cilt: 5 Sayı: 2 |
