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Relative Deprivation and Resilience in Supply Networks

Year 2015, Volume: 44 Issue: 2, 13 - 26, 30.11.2015

Abstract

Dealers may experience and perceive varying levels of beneficiary exchange relations in a manufacturer’s network. Low-benefit perceiving dealers may experience relative deprivation as compared to their significant others such as better-off dealers of that manufacturer, better-off dealers of a competitor or better-off itself in previous periods, and demonstrate positive or negative reactions to that deprivation. Although manufacturer-dealer exchange (MDX) relations have been studied previously, research on relative deprivation in those relations is nonexistent. Thus, to fill this gap, this study analyzes dealers’ relative deprivation in MDX relations with perceived benefits as antecedents and reactions to deprivation as consequences. A multiple-design case approach has been conducted on two manufacturers and their dealers from the Turkish drapery industry. By analyzing dealers in MDX relations from the automotive industry, validation analyzes have been performed. This study has highlighted the importance of dealers’ relative deprivation as an issue to be handled in MDX relations. In addition, resilience of dealers appears to be an essential attribute leading to positive reactions to deprivation.

References

  • Adams, J. S. (1963). Toward an understanding of inequity, The Journal of Abnormal Social Psychology, 67(5), 422-436.
  • Ates, A. and Bititci, U. (2011). Change process: a key enabler for building resilient SMEs, International Journal of Production Research, 49(18), 5601-5618.
  • Bandura, A. (1986). Social foundations of thought and action: A social cognitive theory. Prentice-Hall, Engelwood, NJ.
  • Benton, W. C. and Maloni, M. (2005). The influence of power driven buyer/supplier relationships on supply chain function, Journal of Operations Management, 23, 1-22.
  • Bolino, M. C. and Turnley, W. H. (2009). Relative deprivation among employees in lower-quality leader-member exchange relationships, The Leadership Quarterly, 20, 276−286.
  • Burnard, K. and Bhamra, R. (2011). Organizational resilience: development of a conceptual framework for organizational responses, International Journal of Production Research, 49 (18), 5581-5599.
  • Cannon, J. P. and Perreault Jr., W. D. (1999). Buyer-seller relationships in business markets, Journal of Marketing Research, 36(4), 439-460.
  • Chan, J. W. K. (2011). Enhancing organizational resilience: application of a viable system model and MCDA in a small Hong Kong company, International Journal of Production Research, 49 (18), 5545-5563.
  • Crosby, F. (1976). A model of egoistical relative deprivation, Psychological Review, 83, 85-113.
  • Crosby, F. (1979). Relative deprivation revisited: A response to Miller, Bolce and Halligan, The American Political Science Review, 73(1), 103-112.
  • Eisenhardt, K. M. (1989). Building theories from case study research, Academy of Management Review, 14(4), 532- 550.
  • Eisenhardt, K. M. and Graebner, M. E. (2007). Theory Building from Cases: Opportunities and Challenges, Academy of Management Journal, 50(1), 25-32.
  • Essig, M. and Amann, M. (2009). Supplier satisfaction: Conceptual basics and explorative findings, Journal of Purchasing and Supply Management, 15, 103-113.
  • Feldman, D. C., Leana, C. R. and Bolino, M. C. (2002). Underemployment and relative deprivation among re- employed executives, Journal of Occupational and Organizational Psychology, 75, 453−471.
  • Feldman, D. C. and Turnley, W. H. (2004). Contingent employment in academic careers: Relative deprivation among adjunct faculty, Journal of Vocational Behavior, 64, 284−307.
  • Garengo, P. and Bernardi, G. (2007). Organizational capability in SMEs: performance measurement as a key system in supporting company development, International Journal of Productivity and Performance Management, 56(5/6), 518-532.
  • Griffith, D. A., Harvey, M. G., and Lusch. R. F. (2006). Social exchange in supply-chain relationships: The resulting benefits of procedural and distributive justice, Journal of Operations Management, 24, 85-98.
  • Goffin, K., Lemke, F., and Szwejczewski. M. (2006). An exploratory study of ‘close’ supplier-manufacturer relationships, Journal of Operations Management, 24, 189-209.
  • Hudson-Smith, M. and Smith, D. (2007). Implementing strategically aligned performance measurement in small firms, International Journal of Production Economics, 106(2), 393-408.
  • Kumar, N., Scheer, L. K. and Steenkamp, J. E. M. (1995). The effects of supplier fairness on vulnerable resellers, Journal of Marketing Research, 32(1), 54-65.
  • Legnick-Hall, C.A., Beck, T.E. and Legnick-Hall, M.L. (2011). Developing a capacity for organizational resilience through strategic human resource management, Human Resource Management Review, 21, 243-255.
  • Martin, J. (1981). Relative deprivation: a theory of distributive injustice for an era of shrinking resources. In B. M. Staw & L. L. Cummings (Eds.), Research in Organizational Behavior, Vol. 3 (pp. 55-107). Greenwich, CT: JAI Press.
  • Narasimhan, R., Nair, A., Griffith, D., Arlbjorn, J. and Bendoly, E. (2009). Lockin situations in supply chains: social exchange theoretic study of sourcing arrangements in power-based buyer-supplier relationship, Journal of Operations Management, 27(5), 374-389.
  • Petroni, A. and Panciroli, B. (2002). Innovation as a determinant of suppliers’ roles and performances: An empirical study in the food machinery industry, European Journal of Purchasing and Supply Management, 8(3), 135-149.
  • Runciman, J. G. (1966). Relative Deprivation and Social Justice: A Study of Attitudes to Social Inequality in Twentieth Century England. Berkeley: University of California Press.
  • Sablonniare, R., Tougas, F., and Lortie-Lussier, M., (2009). Dramatic social change in Russia and Mongolia: Connecting relative deprivation to social identity, Journal of Cross-Cultural Psychology, 40(3), 327-348.
  • Sablonniare, R., et al. (2012). Profound organizational change, psychological distress and burnout symptoms: The mediator role of collective relative deprivation, Group Processes and Intergroup Relations, 15(6), 776-790.
  • Smith, H. J., Pettigrew, T. F., Pippin, G. M. and Bialosiewicz, S. (2012). Relative deprivation: A theoretical and meta- analytic review, Personality and Social Psychology Review, 16(3), 203-232.
  • Staus, A. and Becker, T. (2012). Attributes of overall satisfaction of agricultural machinery dealers using a three-factor model, Journal of Business & Industrial Marketing, 27(8), 635-643.
  • Toh, S. M. and Denisi, A. S. (2003). Host country national reactions to expatriate pay policies: A model and implications, Academy of Management Review, 28, 606- 621.
  • Tougas, F., Lagace, M., de la Sablonniare, R. and Kocum, L. (2004). A new approach to the link between identity and relative deprivation in the perspective of ageism and retirement, International Journal of Aging and Human Development, 59(1), 1-23.
  • Van Gills, A. (2005). Management and governance in Dutch SMEs, European Management Journal, 23(5), 583-589.
  • Yilmaz Borekci, D., Iseri-Say, A., and Rofcanin, Y. (2014). Measuring supplier resilience in supply networks, Journal of Change Management, DOI: 10.1080/14697017.2014.889737.
  • Yilmaz, C., Sezen, B. and Tumer Kabadayı, E. (2004). Supplier fairness as a mediating factor in the supplier performance-reseller satisfaction relationship, Journal of Business Research, 57, 854-863.
  • Yin, R. (1990). Case Study Research: Design and Methods, Sage Publications, Newbury Park.
  • Zhang, Y., Fang, Y., Wei, K. K., Ramsey, E., McCole, P. and Chen, H. (2008). Repurchase behavior in B2C e- commerce-A relationship quality perspective, PACIS 2008 Proceedings, 105.
Year 2015, Volume: 44 Issue: 2, 13 - 26, 30.11.2015

Abstract

References

  • Adams, J. S. (1963). Toward an understanding of inequity, The Journal of Abnormal Social Psychology, 67(5), 422-436.
  • Ates, A. and Bititci, U. (2011). Change process: a key enabler for building resilient SMEs, International Journal of Production Research, 49(18), 5601-5618.
  • Bandura, A. (1986). Social foundations of thought and action: A social cognitive theory. Prentice-Hall, Engelwood, NJ.
  • Benton, W. C. and Maloni, M. (2005). The influence of power driven buyer/supplier relationships on supply chain function, Journal of Operations Management, 23, 1-22.
  • Bolino, M. C. and Turnley, W. H. (2009). Relative deprivation among employees in lower-quality leader-member exchange relationships, The Leadership Quarterly, 20, 276−286.
  • Burnard, K. and Bhamra, R. (2011). Organizational resilience: development of a conceptual framework for organizational responses, International Journal of Production Research, 49 (18), 5581-5599.
  • Cannon, J. P. and Perreault Jr., W. D. (1999). Buyer-seller relationships in business markets, Journal of Marketing Research, 36(4), 439-460.
  • Chan, J. W. K. (2011). Enhancing organizational resilience: application of a viable system model and MCDA in a small Hong Kong company, International Journal of Production Research, 49 (18), 5545-5563.
  • Crosby, F. (1976). A model of egoistical relative deprivation, Psychological Review, 83, 85-113.
  • Crosby, F. (1979). Relative deprivation revisited: A response to Miller, Bolce and Halligan, The American Political Science Review, 73(1), 103-112.
  • Eisenhardt, K. M. (1989). Building theories from case study research, Academy of Management Review, 14(4), 532- 550.
  • Eisenhardt, K. M. and Graebner, M. E. (2007). Theory Building from Cases: Opportunities and Challenges, Academy of Management Journal, 50(1), 25-32.
  • Essig, M. and Amann, M. (2009). Supplier satisfaction: Conceptual basics and explorative findings, Journal of Purchasing and Supply Management, 15, 103-113.
  • Feldman, D. C., Leana, C. R. and Bolino, M. C. (2002). Underemployment and relative deprivation among re- employed executives, Journal of Occupational and Organizational Psychology, 75, 453−471.
  • Feldman, D. C. and Turnley, W. H. (2004). Contingent employment in academic careers: Relative deprivation among adjunct faculty, Journal of Vocational Behavior, 64, 284−307.
  • Garengo, P. and Bernardi, G. (2007). Organizational capability in SMEs: performance measurement as a key system in supporting company development, International Journal of Productivity and Performance Management, 56(5/6), 518-532.
  • Griffith, D. A., Harvey, M. G., and Lusch. R. F. (2006). Social exchange in supply-chain relationships: The resulting benefits of procedural and distributive justice, Journal of Operations Management, 24, 85-98.
  • Goffin, K., Lemke, F., and Szwejczewski. M. (2006). An exploratory study of ‘close’ supplier-manufacturer relationships, Journal of Operations Management, 24, 189-209.
  • Hudson-Smith, M. and Smith, D. (2007). Implementing strategically aligned performance measurement in small firms, International Journal of Production Economics, 106(2), 393-408.
  • Kumar, N., Scheer, L. K. and Steenkamp, J. E. M. (1995). The effects of supplier fairness on vulnerable resellers, Journal of Marketing Research, 32(1), 54-65.
  • Legnick-Hall, C.A., Beck, T.E. and Legnick-Hall, M.L. (2011). Developing a capacity for organizational resilience through strategic human resource management, Human Resource Management Review, 21, 243-255.
  • Martin, J. (1981). Relative deprivation: a theory of distributive injustice for an era of shrinking resources. In B. M. Staw & L. L. Cummings (Eds.), Research in Organizational Behavior, Vol. 3 (pp. 55-107). Greenwich, CT: JAI Press.
  • Narasimhan, R., Nair, A., Griffith, D., Arlbjorn, J. and Bendoly, E. (2009). Lockin situations in supply chains: social exchange theoretic study of sourcing arrangements in power-based buyer-supplier relationship, Journal of Operations Management, 27(5), 374-389.
  • Petroni, A. and Panciroli, B. (2002). Innovation as a determinant of suppliers’ roles and performances: An empirical study in the food machinery industry, European Journal of Purchasing and Supply Management, 8(3), 135-149.
  • Runciman, J. G. (1966). Relative Deprivation and Social Justice: A Study of Attitudes to Social Inequality in Twentieth Century England. Berkeley: University of California Press.
  • Sablonniare, R., Tougas, F., and Lortie-Lussier, M., (2009). Dramatic social change in Russia and Mongolia: Connecting relative deprivation to social identity, Journal of Cross-Cultural Psychology, 40(3), 327-348.
  • Sablonniare, R., et al. (2012). Profound organizational change, psychological distress and burnout symptoms: The mediator role of collective relative deprivation, Group Processes and Intergroup Relations, 15(6), 776-790.
  • Smith, H. J., Pettigrew, T. F., Pippin, G. M. and Bialosiewicz, S. (2012). Relative deprivation: A theoretical and meta- analytic review, Personality and Social Psychology Review, 16(3), 203-232.
  • Staus, A. and Becker, T. (2012). Attributes of overall satisfaction of agricultural machinery dealers using a three-factor model, Journal of Business & Industrial Marketing, 27(8), 635-643.
  • Toh, S. M. and Denisi, A. S. (2003). Host country national reactions to expatriate pay policies: A model and implications, Academy of Management Review, 28, 606- 621.
  • Tougas, F., Lagace, M., de la Sablonniare, R. and Kocum, L. (2004). A new approach to the link between identity and relative deprivation in the perspective of ageism and retirement, International Journal of Aging and Human Development, 59(1), 1-23.
  • Van Gills, A. (2005). Management and governance in Dutch SMEs, European Management Journal, 23(5), 583-589.
  • Yilmaz Borekci, D., Iseri-Say, A., and Rofcanin, Y. (2014). Measuring supplier resilience in supply networks, Journal of Change Management, DOI: 10.1080/14697017.2014.889737.
  • Yilmaz, C., Sezen, B. and Tumer Kabadayı, E. (2004). Supplier fairness as a mediating factor in the supplier performance-reseller satisfaction relationship, Journal of Business Research, 57, 854-863.
  • Yin, R. (1990). Case Study Research: Design and Methods, Sage Publications, Newbury Park.
  • Zhang, Y., Fang, Y., Wei, K. K., Ramsey, E., McCole, P. and Chen, H. (2008). Repurchase behavior in B2C e- commerce-A relationship quality perspective, PACIS 2008 Proceedings, 105.
There are 36 citations in total.

Details

Primary Language English
Journal Section Makaleler
Authors

Ülkü Aslıhan Özkan This is me

Dilek Yılmaz Börekçi

Publication Date November 30, 2015
Published in Issue Year 2015 Volume: 44 Issue: 2

Cite

APA Özkan, Ü. A., & Yılmaz Börekçi, D. (2015). Relative Deprivation and Resilience in Supply Networks. İstanbul Üniversitesi İşletme Fakültesi Dergisi, 44(2), 13-26.
AMA Özkan ÜA, Yılmaz Börekçi D. Relative Deprivation and Resilience in Supply Networks. İstanbul Üniversitesi İşletme Fakültesi Dergisi. November 2015;44(2):13-26.
Chicago Özkan, Ülkü Aslıhan, and Dilek Yılmaz Börekçi. “Relative Deprivation and Resilience in Supply Networks”. İstanbul Üniversitesi İşletme Fakültesi Dergisi 44, no. 2 (November 2015): 13-26.
EndNote Özkan ÜA, Yılmaz Börekçi D (November 1, 2015) Relative Deprivation and Resilience in Supply Networks. İstanbul Üniversitesi İşletme Fakültesi Dergisi 44 2 13–26.
IEEE Ü. A. Özkan and D. Yılmaz Börekçi, “Relative Deprivation and Resilience in Supply Networks”, İstanbul Üniversitesi İşletme Fakültesi Dergisi, vol. 44, no. 2, pp. 13–26, 2015.
ISNAD Özkan, Ülkü Aslıhan - Yılmaz Börekçi, Dilek. “Relative Deprivation and Resilience in Supply Networks”. İstanbul Üniversitesi İşletme Fakültesi Dergisi 44/2 (November 2015), 13-26.
JAMA Özkan ÜA, Yılmaz Börekçi D. Relative Deprivation and Resilience in Supply Networks. İstanbul Üniversitesi İşletme Fakültesi Dergisi. 2015;44:13–26.
MLA Özkan, Ülkü Aslıhan and Dilek Yılmaz Börekçi. “Relative Deprivation and Resilience in Supply Networks”. İstanbul Üniversitesi İşletme Fakültesi Dergisi, vol. 44, no. 2, 2015, pp. 13-26.
Vancouver Özkan ÜA, Yılmaz Börekçi D. Relative Deprivation and Resilience in Supply Networks. İstanbul Üniversitesi İşletme Fakültesi Dergisi. 2015;44(2):13-26.