Research Article
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Year 2018, Volume: 10 Issue: 2, 0 - 0, 31.12.2018

Burcu Yılmaz Kaya Metin Dağdeviren

Abstract

References

  • Ahmad, R., Solnet, D., Scott, N. (2010), “Human resource practices system differentiation: A hotel industry study”, Journal of Hospitality and Tourism Management, Vol. 17, No. 1, pp. 72-82.
  • Al-Refaie, A. (2015), “Effects of human resource management on hotel performance using structural equation modeling”, Computers in Human Behavior, Vol. 43, pp. 293-303.
  • Andresen, M., Domsch, M.E., Cascorbi, A.H. (2007), “Working unusual hours and its relationship to job satisfaction: a study of European maritime pilots”, Journal of Labor Research, Vol. 28, pp. 714–734.
  • Baum, T. (2007), “Human resources in tourism: Still waiting for change”, Tourism Management, Vol. 28, pp. 1383–99.
  • Ceria, S., Nobili, P., Sassano, A. (1998), “A Lagrangian-based heuristic for largescale set covering problems”, Mathematical Programming, Vol. 81, pp. 215 228.
  • Chan, S. H., Kuok O. M. (2011), “A Study of Human Resources Recruitment, Selection, and Retention Issues in the Hospitality and Tourism Industry in Macau”, Journal of Human Resources in Hospitality & Tourism, Vol. 10, pp. 421–441.
  • Deery, M., Jago, L. (2009), “A framework for work-life balance practices: addressing the needs of the tourism industry”, Tourism and Hospitality Research, Vol. 9, No. 2, pp. 97–108.
  • Enz, C. A. (2009), “Human resource management: A troubling issue for the global hotel industry”, Cornell Hospitality Quarterly, Vol. 50, No. 4, pp. 578-83.
  • Hein, S. G., Riegel, C. D. (2012), “Human Resource and Organizational Management Content in the Hospitality Curriculum: How the Professionals View It.”, Journal of Human Resources in Hospitality & Tourism, Vol. 11, No. 2, pp. 165-181.
  • Kandampully, J., Keating, B. W., Kim, B. P., Mattila, A. S., Solnet, D. (2013), “Service Research in the Hospitality Literature: Insights from a Systematic Review”, Special Issue: Service Research from QUIS 13, Cornell Hospitality Quarterly, Vol. 55, No. 3, pp. 287-299.
  • Kasavana, M.L., Brooks, R.M. (2001), Managing Front Office Operations. 6th Ed. Michigan: Educational Institute of the American Hotel and Lodging Association.
  • Lee, J. J., Ok, C. M. (2015), “Drivers of work engagement: An examination of core self-evaluations and psychological climate among hotel employees”, International Journal of Hospitality Management, Vol. 44, pp. 84–98.
  • Manap Davras, G. (2010), Shift Planning In Tourism Administrations: Application in Hotel with Five Star. (Ph.D. Thesis, Süleyman Demirel University, Social Science Institute, Turkey).
  • Mohsin, A. (2007), “Human Resource Concerns: An Assessment of Motels in Hamilton, New Zealand”, Journal of Human, Resources in Hospitality & Tourism, Vol. 6, No. 2, pp. 27-41.
  • Naude, M. R., Kruger, S., Saaymun, M. (2013), “Who to work for: A South African hotel or resort?”, International Journal of Hospitality Management, Vol. 33, pp. 331–338.
  • Pinedo, M. (2002), Scheduling: Theory, Algorithms, and Systems, Second Edition. New Jersey: Prentice Hall.
  • Pizam, A., Holcomb, J. (2008), International Dictionary of Hospitality Management. Butterworth-Heinemann, Oxford.
  • Soh, L. S. (2009), “Scheduling and Manpower Allocation for Hotel Banquet Functions” Proceedings from 16th International Conference on Industrial Engineering and Engineering Management.
  • Vaidyanathan, B., Jha, K., C., Ahuja, R., K. (2007), “Multicommodity network flow approach to the railroad crew-scheduling problem”, IBM Journal of Research and Development, Vol. 51, pp. 325-344.

A HUMAN RESOURCES MANAGEMENT APPLICATION FOR HOSPITALITY MANAGEMENT IN TURKEY

Year 2018, Volume: 10 Issue: 2, 0 - 0, 31.12.2018

Burcu Yılmaz Kaya Metin Dağdeviren

Abstract

Today, while the competition in the hospitality market is increased permanently,
human resource management (HRM) becomes a key factor to income and expense
adjustment, as it is necessary for both keeping up the customer satisfaction level
while reducing the labor cost. In HRM topic, as a decision making tool,
scheduling organizes the resources or the capacity according to the inputs, and
helps to improve the effectiveness of the organization. In this study, an approach
for cost minimization problem of a hotel in Ankara, Turkey is proposed for HRM
topic and mathematical modelling is used as a scheduling optimization technique.
We handled the HRM problem in hospitality subject with OR point of view, but
this time, thanks to our new approach, in an agile and way differently from the
former examples placed in the related literature. As result, weekly staff need of
the analyzed hotel enterprise is decreased from 21 to 16 employees, hence a
competitive advantage is brought to the enterprise.

Keywords

Operations research HRM Hospitality management

References

  • Ahmad, R., Solnet, D., Scott, N. (2010), “Human resource practices system differentiation: A hotel industry study”, Journal of Hospitality and Tourism Management, Vol. 17, No. 1, pp. 72-82.
  • Al-Refaie, A. (2015), “Effects of human resource management on hotel performance using structural equation modeling”, Computers in Human Behavior, Vol. 43, pp. 293-303.
  • Andresen, M., Domsch, M.E., Cascorbi, A.H. (2007), “Working unusual hours and its relationship to job satisfaction: a study of European maritime pilots”, Journal of Labor Research, Vol. 28, pp. 714–734.
  • Baum, T. (2007), “Human resources in tourism: Still waiting for change”, Tourism Management, Vol. 28, pp. 1383–99.
  • Ceria, S., Nobili, P., Sassano, A. (1998), “A Lagrangian-based heuristic for largescale set covering problems”, Mathematical Programming, Vol. 81, pp. 215 228.
  • Chan, S. H., Kuok O. M. (2011), “A Study of Human Resources Recruitment, Selection, and Retention Issues in the Hospitality and Tourism Industry in Macau”, Journal of Human Resources in Hospitality & Tourism, Vol. 10, pp. 421–441.
  • Deery, M., Jago, L. (2009), “A framework for work-life balance practices: addressing the needs of the tourism industry”, Tourism and Hospitality Research, Vol. 9, No. 2, pp. 97–108.
  • Enz, C. A. (2009), “Human resource management: A troubling issue for the global hotel industry”, Cornell Hospitality Quarterly, Vol. 50, No. 4, pp. 578-83.
  • Hein, S. G., Riegel, C. D. (2012), “Human Resource and Organizational Management Content in the Hospitality Curriculum: How the Professionals View It.”, Journal of Human Resources in Hospitality & Tourism, Vol. 11, No. 2, pp. 165-181.
  • Kandampully, J., Keating, B. W., Kim, B. P., Mattila, A. S., Solnet, D. (2013), “Service Research in the Hospitality Literature: Insights from a Systematic Review”, Special Issue: Service Research from QUIS 13, Cornell Hospitality Quarterly, Vol. 55, No. 3, pp. 287-299.
  • Kasavana, M.L., Brooks, R.M. (2001), Managing Front Office Operations. 6th Ed. Michigan: Educational Institute of the American Hotel and Lodging Association.
  • Lee, J. J., Ok, C. M. (2015), “Drivers of work engagement: An examination of core self-evaluations and psychological climate among hotel employees”, International Journal of Hospitality Management, Vol. 44, pp. 84–98.
  • Manap Davras, G. (2010), Shift Planning In Tourism Administrations: Application in Hotel with Five Star. (Ph.D. Thesis, Süleyman Demirel University, Social Science Institute, Turkey).
  • Mohsin, A. (2007), “Human Resource Concerns: An Assessment of Motels in Hamilton, New Zealand”, Journal of Human, Resources in Hospitality & Tourism, Vol. 6, No. 2, pp. 27-41.
  • Naude, M. R., Kruger, S., Saaymun, M. (2013), “Who to work for: A South African hotel or resort?”, International Journal of Hospitality Management, Vol. 33, pp. 331–338.
  • Pinedo, M. (2002), Scheduling: Theory, Algorithms, and Systems, Second Edition. New Jersey: Prentice Hall.
  • Pizam, A., Holcomb, J. (2008), International Dictionary of Hospitality Management. Butterworth-Heinemann, Oxford.
  • Soh, L. S. (2009), “Scheduling and Manpower Allocation for Hotel Banquet Functions” Proceedings from 16th International Conference on Industrial Engineering and Engineering Management.
  • Vaidyanathan, B., Jha, K., C., Ahuja, R., K. (2007), “Multicommodity network flow approach to the railroad crew-scheduling problem”, IBM Journal of Research and Development, Vol. 51, pp. 325-344.
There are 19 citations in total.

Details

Primary Language English
Journal Section Research Article
Authors

Burcu Yılmaz Kaya

Metin Dağdeviren

Publication Date December 31, 2018
Published in Issue Year 2018 Volume: 10 Issue: 2

Cite

APA Yılmaz Kaya, B., & Dağdeviren, M. (2018). A HUMAN RESOURCES MANAGEMENT APPLICATION FOR HOSPITALITY MANAGEMENT IN TURKEY. International Journal of Business and Management Studies, 10(2).
AMA Yılmaz Kaya B, Dağdeviren M. A HUMAN RESOURCES MANAGEMENT APPLICATION FOR HOSPITALITY MANAGEMENT IN TURKEY. IJBMS. December 2018;10(2).
Chicago Yılmaz Kaya, Burcu, and Metin Dağdeviren. “A HUMAN RESOURCES MANAGEMENT APPLICATION FOR HOSPITALITY MANAGEMENT IN TURKEY”. International Journal of Business and Management Studies 10, no. 2 (December 2018).
EndNote Yılmaz Kaya B, Dağdeviren M (December 1, 2018) A HUMAN RESOURCES MANAGEMENT APPLICATION FOR HOSPITALITY MANAGEMENT IN TURKEY. International Journal of Business and Management Studies 10 2
IEEE B. Yılmaz Kaya and M. Dağdeviren, “A HUMAN RESOURCES MANAGEMENT APPLICATION FOR HOSPITALITY MANAGEMENT IN TURKEY”, IJBMS, vol. 10, no. 2, 2018.
ISNAD Yılmaz Kaya, Burcu - Dağdeviren, Metin. “A HUMAN RESOURCES MANAGEMENT APPLICATION FOR HOSPITALITY MANAGEMENT IN TURKEY”. International Journal of Business and Management Studies 10/2 (December 2018).
JAMA Yılmaz Kaya B, Dağdeviren M. A HUMAN RESOURCES MANAGEMENT APPLICATION FOR HOSPITALITY MANAGEMENT IN TURKEY. IJBMS. 2018;10.
MLA Yılmaz Kaya, Burcu and Metin Dağdeviren. “A HUMAN RESOURCES MANAGEMENT APPLICATION FOR HOSPITALITY MANAGEMENT IN TURKEY”. International Journal of Business and Management Studies, vol. 10, no. 2, 2018.
Vancouver Yılmaz Kaya B, Dağdeviren M. A HUMAN RESOURCES MANAGEMENT APPLICATION FOR HOSPITALITY MANAGEMENT IN TURKEY. IJBMS. 2018;10(2).